Senior Amazon Connect & AWS CX Solutions Architect

sabio; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Sabio Group in Cape Town seeks an Amazon Connect Solutions Consultant to design, develop, implement and support cloud-based contact centre solutions using Amazon Connect and the wider AWS platform.

You will collaborate with solution architects, business analysts, operations teams, and Sabio client stakeholders to translate requirements into scalable, secure, and resilient contact centre applications that enhance customer engagement and operational efficiency.

Qualifications

• Designing, developing, implementing cloud-based contact centre solutions using Amazon Connect and AWS.
• Leading, mentoring, and providing technical guidance within the Amazon Connect practice.

Responsibilities

• Design, develop, implement and support Amazon Connect-based contact centre solutions.
• Collaborate with solution architects, analysts, operations teams and client stakeholders to translate requirements into scalable solutions.

Job description

Sabio Group in Cape Town seeks an Amazon Connect Solutions Consultant to design, develop, implement and support cloud-based contact centre solutions using Amazon Connect and the wider AWS platform.

You will collaborate with solution architects, business analysts, operations teams, and Sabio client stakeholders to translate requirements into scalable, secure, and resilient contact centre applications that enhance customer engagement and operational efficiency.