AWS Connect Engineer for Contact Center Innovation

sabio; Cape Town; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Sabio Group in Cape Town, SA, is seeking a passionate AWS Connect Developer to join our fast-growing team. You will design, develop, implement, and support cloud-based contact centre solutions using Amazon Connect and the broader AWS platform.

You will work closely with solution architects, business analysts, and client stakeholders to translate requirements into scalable, secure contact centre applications that improve customer engagement and operational efficiency.

Responsibilities

• Designing, developing, implementing, and supporting cloud-based contact centre solutions using Amazon Connect and the wider AWS platform.
• Deliver seamless customer and agent experiences through intelligent contact flows, integrations, automation, reporting capabilities, and omnichannel communication solutions.
• Collaborate with solution architects, business analysts, operations teams, and Sabio client stakeholders to translate requirements into scalable, secure contact centre applications.
• Transform business requirements into scalable, secure, and resilient contact centre applications that improve customer engagement and operational efficiency.

Skills

Amazon Connect

AWS

Omnichannel

Job description

Sabio Group in Cape Town, SA, is seeking a passionate AWS Connect Developer to join our fast-growing team. You will design, develop, implement, and support cloud-based contact centre solutions using Amazon Connect and the broader AWS platform.

You will work closely with solution architects, business analysts, and client stakeholders to translate requirements into scalable, secure contact centre applications that improve customer engagement and operational efficiency.