Remittance Teller — Customer-Focused Cash Specialist

Mukuru; Wes-Kaap; In loco; ZAR 100.000 - 145.000; Tempo pieno

Descrizione del lavoro

Mukuru is seeking a Booth Teller to join our team in South Africa. You will welcome customers for remittance transactions, help with forms, and explain Mukuru products and services.

The role emphasizes accuracy in cash handling, KYC checks, and maintaining a professional customer experience. Responsibilities include processing transactions, ensuring regulatory compliance, monitoring limits, and conducting daily security checks.

Competenze

• Grade 12 (Matric) or equivalent is required.
• Minimum 1 year experience within the financial services sector.

Mansioni

• Deliver exceptional customer service by welcoming customers and assisting with remittance transactions.
• Help customers complete required forms and understand Mukuru's products and services.
• Create a positive and professional customer experience with every interaction.
• Perform KYC checks and verify customer documentation; process inbound and outbound transactions accurately.
• Verify and handle cash, ensuring compliance with procedures and regulatory requirements; monitor transaction limits per central bank rules.
• Identify and elevate suspicious transactions and support Enhanced Due Diligence when needed.
• Maintain high standards of compliance, security, and risk awareness; conduct daily security checks and safeguard assets.
• Perform daily cash balancing and cash-ups; maintain records and keep the booth secure and ready for business.
• Collaborate with internal teams to support seamless operations.

Conoscenze

Numeracy

Cash handling

Attention to detail

Customer-focused

Relationship building

KYC/FICA knowledge

Forex awareness

Formazione

Matric

Descrizione del lavoro

Mukuru is seeking a Booth Teller to join our team in South Africa. You will welcome customers for remittance transactions, help with forms, and explain Mukuru products and services.

The role emphasizes accuracy in cash handling, KYC checks, and maintaining a professional customer experience. Responsibilities include processing transactions, ensuring regulatory compliance, monitoring limits, and conducting daily security checks.