Booth teller- Botswana

Mukuru; Wes-Kaap; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Mukuru is seeking a Booth Teller to join our team in South Africa. You will welcome customers for remittance transactions, help with forms, and explain Mukuru products and services.

The role emphasizes accuracy in cash handling, KYC checks, and maintaining a professional customer experience. Responsibilities include processing transactions, ensuring regulatory compliance, monitoring limits, and conducting daily security checks.

Qualifications

• Grade 12 (Matric) or equivalent is required.
• Minimum 1 year experience within the financial services sector.

Responsibilities

• Deliver exceptional customer service by welcoming customers and assisting with remittance transactions.
• Help customers complete required forms and understand Mukuru's products and services.
• Create a positive and professional customer experience with every interaction.
• Perform KYC checks and verify customer documentation; process inbound and outbound transactions accurately.
• Verify and handle cash, ensuring compliance with procedures and regulatory requirements; monitor transaction limits per central bank rules.
• Identify and elevate suspicious transactions and support Enhanced Due Diligence when needed.
• Maintain high standards of compliance, security, and risk awareness; conduct daily security checks and safeguard assets.
• Perform daily cash balancing and cash-ups; maintain records and keep the booth secure and ready for business.
• Collaborate with internal teams to support seamless operations.

Skills

Numeracy

Cash handling

Attention to detail

Customer-focused

Relationship building

KYC/FICA knowledge

Forex awareness

Education

Matric

Job description

Be the Friendly Face Behind Every Transaction

At Mukuru, every transaction tells a story. Whether it's helping a family receive support from a loved one abroad or assisting a customer with their financial needs, our Booth Tellers play a vital role in creating positive experiences and building trust within the communities we serve. We're looking for a customer-focused and detail-oriented Booth Teller to join our Botswana team. If you enjoy helping people, have a passion for service, and thrive in a fast-paced environment, we'd love to hear from you.

Why Join Mukuru?

Mukuru is one of Africa's leading fintech businesses, providing accessible, affordable, and reliable financial services to millions of customers across the continent and beyond. As part of our team, you'll have the opportunity to make a meaningful impact every day while growing your career in a dynamic and purpose-driven organisation.

What You'll Be Doing

Deliver Exceptional Customer Service

• Welcome customers and assist them with remittance transactions.
• Help customers complete required forms and understand Mukuru's products and services.
• Create a positive and professional customer experience with every interaction.

Process Transactions with Accuracy

• Perform KYC checks and verify customer documentation.
• Process inbound and outbound transactions accurately.
• Verify and handle cash responsibly, ensuring all transactions comply with company procedures and regulatory requirements.
• Monitor transaction limits according to central bank regulations.

Protect Our Customers and Business

• Identify and elevate suspicious transactions.
• Support customers with Enhanced Due Diligence (EDD) requirements when necessary.
• Maintain high standards of compliance, security, and risk awareness.
• Conduct daily security checks and safeguard company assets.

Keep Operations Running Smoothly

• Perform daily cash balancing and cash-ups.
• Maintain accurate records and documentation.
• Ensure the booth is clean, secure, and ready for business every day.
• Collaborate with internal teams to support seamless operations.

Qualifications

What We're Looking For

• Grade 12 (Matric) or equivalent.

Experience

• Minimum of 1 year experience within the financial services sector.

Skills That Will Set You Apart

• Excellent numeracy and cash-handling skills.
• Strong attention to detail.
• Professional and customer-focused approach.
• Good organisational and administrative skills.
• Ability to build strong relationships with customers.
• Knowledge of KYC/FICA requirements and financial compliance processes.
• Understanding of foreign currency transactions will be advantageous.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS