Relationship Manager

The Vocation Station; Gauteng; On-site; ZAR 508,000 - 608,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Vocation Station in Sandton is seeking a Relationship Manager to own a portfolio of employer clients and build long-term partnerships. This is a high-impact, growth-focused role that goes beyond routine account management, with a focus on retention, upsell, and driving adoption of fintech products.

You will engage across HR, Payroll and executive stakeholders, conduct regular reviews, and ensure accurate CRM and reporting.

Qualifications

• 3–5 years in Relationship Management, Account Management or Client Success in a B2B environment.
• Track record of retaining and growing a client book.
• Comfort with data—spot trends and turn into recommendations.
• Confident engaging senior stakeholders and having hard conversations.
• CRM fluency, strong Excel, solid PowerPoint.
• Own car + licence (site visits are part of the job).

Responsibilities

• Manage a portfolio of employer clients end to end.
• Build relationships across HR, Payroll, Finance and executives.
• Oversee onboarding, engagement, renewals and escalations.
• Hold regular client meetings, site visits and business reviews.
• Turn usage data into actionable insights for clients.
• Drive upsell, cross-sell and portfolio growth.
• Run campaigns to drive employee registration and utilisation.
• Maintain accurate CRM, pipeline and reporting hygiene.

Skills

CRM fluency

Excel

PowerPoint

Stakeholder management

Client retention

Tools

CRM software

Job description

RELATIONSHIP MANAGER — EMPLOYEE FINANCIAL WELLNESS | FINTECH

Sandton | Permanent | Full-Time | Mid-Level

Salary:upto R50 000 + Benefits

Grow client relationships in one of SA's most exciting Fintech spaces

Do you love building relationships and growing revenue? Our client, a fast-growing South African Fintech, is reshaping how employees access and manage their earnings — and they need a commercially-minded Relationship Manager to own a portfolio of employer clients and turn them into long-term, growing partnerships.

This isn't a "check-in and report back" account management role. It's relationship-building with real commercial teeth — retention, upsell, and driving adoption of a product that genuinely improves people's financial lives.

What you'll own

• A portfolio of employer clients — you're their go-to person, end to end
• Relationships across HR, Payroll, Finance and exec stakeholders
• Onboarding, engagement, renewals and escalations
• Regular client meetings, site visits and business reviews
• Turning usage and transaction data into insights clients actually act on
• Upsell, cross-sell and portfolio growth — this is a target-driven seat
• Campaigns to drive employee registration and utilisation
• Accurate CRM, pipeline and reporting hygiene

What you bring

• 3–5 years in Relationship Management, Account Management or Client Success in a B2B environment — bonus points if there was a sales or growth target attached
• A track record of retaining and growing a client book
• Comfort with data — you can spot a trend and turn it into a recommendation
• Confidence engaging senior stakeholders and having the harder conversations
• CRM fluency, strong Excel, solid PowerPoint
• Own car + licence (site visits are part of the job)

Fintech, payments, payroll, HR tech, employee benefits, financial wellness, Earned Wage Access, or SA payroll systems.

You'll thrive here if you

• Get a kick out of turning a client relationship into a growth story
• Are naturally curious about how your clients' businesses actually work
• Take ownership without waiting to be told
• Like fast-moving, still-being-built environments

If you're an experienced Relationship Manager who enjoys building meaningful client partnerships, understands the commercial side of account management and wants to be part of an exciting South African Fintech environment, we'd love to hear from you.