Business Relationship Manager

firstrand; Klerksdorp; On-site; ZAR 600,000 - 900,000; Full time

Job summary

FirstRand Group's FNB Commercial Sales in Klerksdorp seeks a proactive Business Relationship Manager to drive growth with key clients. You will grow profitability, manage risk, and onboard new customers while delivering excellent service.

The role emphasizes governance, compliance, and collaboration with stakeholders. Ideal candidates have 2–3 years in commercial banking BRM, FAIS qualifications, RE status, and exposure to credit processes.

Qualifications

• 2–3 years in a Business Relationship Manager role within Commercial Banking.
• Experience handling high level customer queries.
• Strong knowledge of FAIS guidelines and regulatory requirements.
• Credit Management exposure and ability to assess customer risk.

Responsibilities

• Lead and manage a portfolio of high value clients for growth and profitability.
• Build trust-based relationships with key stakeholders and expand client base.
• Assess credit applications in line with policy and timeframes.
• Ensure governance, compliance, and accurate reporting.
• Onboard new clients and drive delivery against strategic objectives.

Education

Bachelor of Commerce

FAIS Accredited qualification (NQF6/7)

RE qualification

Job description

To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition. Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales (Klerksdorp), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment or Bachelor of Commerce
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent
• The Ideal candidate must willing to work in our Klerksdorp office

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

12/09/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.