Relationship Analyst

FirstRand Limited; Cape Town; On-site; ZAR 548,000 - 656,000; Full time

Job summary

FirstRand Limited in Cape Town is seeking a Relationship Analyst to support lending decisions by conducting in-depth credit analyses and delivering insights that align with client relationships and risk policy. You will analyse credit data, estimate risk, and contribute to year-on-year revenue growth while maintaining exceptional customer service.

The role requires advisory experience and an NQF 6 finance qualification, with a focus on growing an active client base within the Commercial

Qualifications

• 3+ years in Financial Advisory support or Financial Analyst role.
• Advisory industry knowledge or finance-related diploma.
• Ability to resolve customer queries and complaints.

Responsibilities

• Analyses credit data to estimate degree of risk in extending credit or lending money.
• Provide insights that enable informed, responsible financial solutions aligned with client strategy.
• Manage the growth of active customer Account Base to increase client base.
• Ensure governance and policy compliance in lending processes.
• Deliver exceptional customer experience against Balanced Scorecard standards.

Skills

Credit analysis

Relationship management

Data analysis

Education

Finance-related Diploma

NQF 6 in financial management

Job description

## Relationship AnalystApply: Cape Town: Full time: Posted Today: End Date: October 6, 2026 (5 days left to apply): R53958# **Job Description**To support the business by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in **FNB Commercial Financial Advisory Growth Channel (Cape Town)**, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship* Year on year revenue growth versus budget for team portfolio* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Act as the point of contact for the defined customer portfolio.* Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer* Manage the growth of active customer Account Base to increase client base* Ensures a competent portfolio management as well as asset and liability growth* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Manage the growth of active customer Account Base to increase client base* Maximise Business Portfolio cross sell opportunities and strengthen client relationships* Convert identified leads into successful sales* Achieve individual targets as set according to appropriate business area or sales plan* Comply with governance in terms of legislative and audit requirements* Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted* Ensure effective Data Management by ensuring expired limits are attended to against set target* Prepare credit proposals for review by the Credit Product House* Compliance with procedures and processes* Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy* Manage own development to increase own competencies **Additional Requirements:** * Advisory Industry knowledge or Finance related Diploma* Ability to support a Financial Advisor* Experience working in an Advisory environment* Ability to resolve customer queries and complaints* Ensure quality and accuracy of outputs* NQF 6 in financial management or financial qualification* 3+ min experience in a Financial Advisory support role or Financial Analyst role