Relationship Analyst

Wesbank; Cape Town; On-site; ZAR 580,000 - 670,000; Full time

Job summary

FNB Commercial Financial Advisory Growth Channel in Cape Town is seeking a Relationship Analyst to support credit analysis and client advisory services. You will assess credit data to estimate risk, manage a defined client portfolio, and help drive revenue growth while ensuring excellent customer experience.

Ideal candidates have 3+ years in financial advisory support or analyst roles, with a finance-related diploma and strong stakeholder management skills in a fast-paced environment.

Qualifications

• Finance-related diploma required.
• 3+ years in Financial Advisory support or Financial Analyst role.
• Ability to resolve customer queries and complaints.

Responsibilities

• Analyze credit data to estimate risk in lending decisions for client relationships.
• Monitor year-on-year revenue growth versus budget for the portfolio.
• Deliver exceptional customer experience per Balanced Scorecard standards.
• Serve as the contact for the defined customer portfolio and address inquiries.
• Handle and resolve customer complaints to satisfaction.
• Grow active customer base and expand client relationships.
• Cross-sell opportunities within the portfolio and strengthen relationships.
• Convert leads into successful sales through advisory support.
• Ensure governance and compliance with procedures and policies.
• Prepare credit proposals for Credit Product House review.
• Stay informed on market and credit policy changes.
• Track facility documents outstanding >60 days after renewal as measured by Collateral team.

Skills

Credit analysis

Risk assessment

Customer service

Education

Finance-related diploma

Job description

## Relationship AnalystApply: Cape Town: Full time: Posted Today: End Date: October 6, 2026 (5 days left to apply): R53958# **Job Description**To support the business by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in **FNB Commercial Financial Advisory Growth Channel (Cape Town)**, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship* Year on year revenue growth versus budget for team portfolio* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Act as the point of contact for the defined customer portfolio.* Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer* Manage the growth of active customer Account Base to increase client base* Ensures a competent portfolio management as well as asset and liability growth* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Manage the growth of active customer Account Base to increase client base* Maximise Business Portfolio cross sell opportunities and strengthen client relationships* Convert identified leads into successful sales* Achieve individual targets as set according to appropriate business area or sales plan* Comply with governance in terms of legislative and audit requirements* Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted* Ensure effective Data Management by ensuring expired limits are attended to against set target* Prepare credit proposals for review by the Credit Product House* Compliance with procedures and processes* Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy* Manage own development to increase own competencies **Additional Requirements:** * Advisory Industry knowledge or Finance related Diploma* Ability to support a Financial Advisor* Experience working in an Advisory environment* Ability to resolve customer queries and complaints* Ensure quality and accuracy of outputs* NQF 6 in financial management or financial qualification* 3+ min experience in a Financial Advisory support role or Financial Analyst role