Relationship Analyst

Wesbank; Cape Town; On-site; ZAR 540,000 - 700,000; Full time

Job summary

FNB is seeking a Relationship Analyst in Cape Town to support credit analysis and risk assessment for lending decisions. You will contribute to client relationship strategies, ensuring sound risk management and sustainable growth within the Advisory Growth Channel.

The role involves cross-functional collaboration and delivering exceptional customer experiences aligned with the Balanced Scorecard standards. Requirements include a Finance-related Diploma (NQF 6 preferred), 3+ years in an advisory

Qualifications

• Analyses credit data to estimate degree of risk in extending credit to clients.
• Ability to resolve customer queries and complaints with accurate outputs.
• Experience in advisory environments and supporting financial advisors is preferred.

Responsibilities

• Analyze credit data to assess risk for lending decisions and inform client relationships.
• Provide insights to support informed, responsible financial solutions aligned with client strategy.
• Act as a point of contact for the defined customer portfolio and handle complaints to resolution.

Skills

Credit risk analysis

Customer service

Data management

Communication

Education

Finance-related Diploma

NQF 6 in financial management

Job description

## Relationship AnalystApply: Cape Town: Full time: Posted Today: End Date: October 6, 2026 (5 days left to apply): R53958# **Job Description**To support the business by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in **FNB Commercial Financial Advisory Growth Channel (Cape Town)**, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship* Year on year revenue growth versus budget for team portfolio* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Act as the point of contact for the defined customer portfolio.* Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer* Manage the growth of active customer Account Base to increase client base* Ensures a competent portfolio management as well as asset and liability growth* Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards* Manage the growth of active customer Account Base to increase client base* Maximise Business Portfolio cross sell opportunities and strengthen client relationships* Convert identified leads into successful sales* Achieve individual targets as set according to appropriate business area or sales plan* Comply with governance in terms of legislative and audit requirements* Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted* Ensure effective Data Management by ensuring expired limits are attended to against set target* Prepare credit proposals for review by the Credit Product House* Compliance with procedures and processes* Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy* Manage own development to increase own competencies **Additional Requirements:** * Advisory Industry knowledge or Finance related Diploma* Ability to support a Financial Advisor* Experience working in an Advisory environment* Ability to resolve customer queries and complaints* Ensure quality and accuracy of outputs* NQF 6 in financial management or financial qualification* 3+ min experience in a Financial Advisory support role or Financial Analyst role