Relationship Analyst

FirstRand Bank Limited; George; On-site; ZAR 350,000 - 600,000; Full time

Job summary

FirstRand Bank Limited is seeking a credit analyst to support lending decisions and risk evaluation within the Commercial Financial Advisory Growth Channel (Cape Town). The role centers on delivering informed financial solutions while maintaining strong client relationships.

You will analyze credit data, support financial advisors, and contribute to annual revenue growth. A Diploma or NQF 6 in finance is preferred, with a focus on accuracy and customer satisfaction in a collaborative banking

Qualifications

• Credit analysis experience and ability to estimate risk in lending decisions.
• Ability to support a Financial Advisor in an advisory environment.
• Experience working in an Advisory environment is preferred.
• Ability to resolve customer queries and complaints effectively.
• Ensure quality and accuracy of outputs in financial analysis and reporting.
• NQF 6 in financial management or a related financial qualification.
• 3+ years of experience in a Financial Advisory support role or Financial Analyst position.

Responsibilities

• Analyze credit data to estimate risk for lending decisions.
• Support revenue growth year over year for the team portfolio.
• Deliver exceptional customer experience in line with Balanced Scorecard standards.
• Act as the point of contact for the defined customer portfolio.
• Resolve customer complaints to their satisfaction.
• Grow active customer Base and strengthen client relationships.
• Ensure data management and portfolio governance in line with procedures.

Skills

Credit analysis

Advisory experience

Financial analysis

Customer service

Education

Finance related Diploma

NQF 6 in financial management

Job description

Job Description

To support the business by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Financial Advisory Growth Channel (Cape Town), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Act as the point of contact for the defined customer portfolio.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Manage the growth of active customer Account Base to increase client base
• Ensures a competent portfolio management as well as asset and liability growth
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set targetPrepare credit proposals for review by the Credit Product House Compliance with procedures and processes
• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
• Manage own development to increase own competencies

Additional Requirements:

• Advisory Industry knowledge or Finance related Diploma
• Ability to support a Financial Advisor
• Experience working in an Advisory environment
• Ability to resolve customer queries and complaints
• Ensure quality and accuracy of outputs
• NQF 6 in financial management or financial qualification
• 3+ min experience in a Financial Advisory support role or Financial Analyst role

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

Important Closing Date Note

02/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

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