Regional Pet Retail Leader: Elevate Customer Experience

Absolute Pets (Pty) Ltd.; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Absolute Pets (Pty) Ltd. in Johannesburg is seeking an Area Manager to lead the Gauteng operations and oversee branches in Gauteng and surrounds. You will drive sales, customer service excellence, and staff development across stores.

You will coach store managers, monitor performance, manage stock and admin, ensure compliance, and implement promotions. The role requires Matric, a valid drivers license, and at least 2 years of leadership experience managing multiple area managers.

Qualifications

• Matric
• Valid Driver's License
• 2+ years Leadership/Management experience in managing multiple area managers
• Proven ability to lead and influence a team
• Knowledge of HR procedures
• Strong interpersonal skills
• Ability to plan and prioritise
• Ability to multi-task and work under pressure
• Customer centric
• Computer literacy
• Ability to interpret financial data and make key decisions
• Passion for people, customer service and animals

Responsibilities

• Oversee stores in Gauteng and surrounds to ensure service excellence
• Respond to customer complaints with timely resolutions
• Drive and exceed sales targets with store managers
• Coach and develop store teams and ensure succession planning
• Schedule staff across stores for optimal coverage and performance
• Maintain stock management, merchandising and admin accuracy
• Ensure compliance with company policies and visual standards
• Monitor market trends and competitor activity to improve store experience

Skills

Leadership & management

HR procedures

Interpersonal skills

Planning & prioritising

Team motivation & development

Customer centric

Computer literacy

Financial data interpretation

Multi-tasking under pressure

Passion for animals

Education

Matric

Valid Driver's License

Job description

Absolute Pets (Pty) Ltd. in Johannesburg is seeking an Area Manager to lead the Gauteng operations and oversee branches in Gauteng and surrounds. You will drive sales, customer service excellence, and staff development across stores.

You will coach store managers, monitor performance, manage stock and admin, ensure compliance, and implement promotions. The role requires Matric, a valid drivers license, and at least 2 years of leadership experience managing multiple area managers.