Regional Operations Lead

Placements24; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive medical coverage

Retirement fund

Professional development opportunities

Flexible work arrangement: remote + on

Job summary

Placements24 is seeking a Regional Operations Lead to oversee service delivery in the Eastern Cape from Queenstown. The role focuses on coordinating field teams, ensuring projects meet timelines and budget, and maintaining high customer satisfaction.

You will optimize operations, manage resources, monitor metrics, and collaborate with sales and technical support to deliver seamless client experiences. A bachelor's degree and at least five years in operations are required.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar role.
• Experience managing projects and teams in a service delivery environment.
• Excellent communication and customer service skills.

Responsibilities

• Oversee day-to-day service delivery operations in the Eastern Cape.
• Coordinate field technicians and service personnel to meet timelines and budgets.
• Allocate resources and schedule operational activities efficiently.
• Maintain strong client relationships and resolve inquiries promptly.
• Implement processes to improve efficiency and customer satisfaction.
• Monitor performance metrics and generate regular reports.
• Collaborate with sales and technical support for seamless client experiences.
• Manage inventory for field operations.
• Ensure compliance with policies and safety regulations in Queenstown.

Skills

Leadership

Communication

Problem solving

Organizational skills

Customer service

Ops software

Education

Bachelor's degree in Business Administration or related field

Tools

Operations software

Job description

About the Role

Our client, a growing technology solutions provider, is seeking a proactive and organized Regional Operations Lead to oversee its service delivery operations in the Eastern Cape, based in Queenstown, Eastern Cape . This role is responsible for ensuring the smooth and efficient execution of client projects, managing field service teams, and maintaining high standards of customer satisfaction. The Lead will play a key part in optimizing operational processes, managing resources effectively, and supporting the company's expansion in the region.

Key Responsibilities

• Manage day-to-day operational activities for service delivery in the Eastern Cape region.
• Oversee project execution, ensuring adherence to timelines, budgets, and quality standards.
• Lead and coordinate teams of field technicians and service personnel.
• Ensure efficient resource allocation and scheduling for all operational activities.
• Maintain strong relationships with clients, addressing inquiries and resolving issues promptly.
• Implement and refine operational processes to improve efficiency and customer satisfaction.
• Monitor operational performance against key metrics and generate regular reports.
• Collaborate with sales and technical support teams to ensure seamless client experiences.
• Manage inventory of equipment and supplies for field operations.
• Ensure compliance with company policies and safety regulations in Queenstown, Eastern Cape .

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, project coordination, or a similar role.
• Proven ability to manage projects and teams effectively in a service delivery environment.
• Strong organizational and planning skills, with excellent attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to problem-solve and make sound decisions under pressure.
• Proficiency in using operational management software and tools.
• Familiarity with the operational landscape and client base in Queenstown, Eastern Cape is advantageous.
• Ability to work independently and as part of a team.
• Flexibility to travel within the region as needed.

Benefits

• competitive salary
• performance-based incentives
• comprehensive medical coverage
• a retirement fund
• opportunities for professional development
• flexible work arrangement, combining remote work with necessary on-site presence in Queenstown, Eastern Cape.