Store Manager - Canterbury

Clicks Group Limited

Randburg

On-site

ZAR 420,000 - 660,000

Full time

14 days+

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Job summary

Clicks Group is seeking a Store Manager in Randburg to lead store operations, drive sales and ensure excellent customer service. You will manage stock, staff, and administration while upholding brand standards and financial targets.

The role requires a degree or diploma in retail/finance management or related field, plus at least 2 years in a store management position within retail/FMCG. This permanent role reports to the Area Manager and offers market-related remuneration.

Qualifications

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team to meet sales, profit and compliance targets.
To drive and maximise sales, track daily, weekly and monthly targets and take corrective action as required.
To manage all operational activities of the store including expenses, stock management, shrinkage, housekeeping and administration.
To supervise in-store visual merchandising and ensure brand presentation and promotional standards are maintained.
To schedule staff effectively in line with labour policy and staffing models.
To execute customer service initiatives in store and drive customer loyalty and club card participation.
To build relationships with stakeholders (centre managers, suppliers, DCs) to achieve objectives.

Skills

Financial management

Retail/FMCG

Leadership

Planning and organising

Problem solving

Customer service

Education

Grade 12 (Maths 50%; English 50%)

B. Degree or Diploma in retail/finance management or related

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

Sound understanding and application of financial management principles
Strong retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of Customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
Sound managerial skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Deciding and Initiating Action
Working with people
Analysing
Coping with Pressures and Setbacks