Store Manager (Large) - Clicks Soneike

Clicks Group Limited; Kuilsrivier; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

Clicks Group Limited is seeking a Store Manager in Kuilsrivier to lead store operations, drive sales and ensure service excellence across the team. The role focuses on financial performance, stock control, merchandising, staffing, and supplier/centre stakeholder coordination.

You will oversee visual presentation, staff development and adherence to brand standards while delivering a great customer experience and loyalty programs.

Qualifications

• Minimum 5 years’ experience in a store management role within a retail/FMCG environment.
• Extensive people management experience of a large and diverse workforce.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
• Essential: Grade 12 with Maths and English; Essential: B. Degree or Diploma in retail/finance management or related.

Responsabilités

• Achieve the store’s financial performance by driving sales and monitoring daily/weekly/monthly targets.
• Efficiently manage store operations including expenses, stock, shrinkage and admin.
• Lead in-store execution of visual merchandising to uphold brand standards.
• Develop and coach employees to build capacity for current and future needs.
• Schedule staff in line with labour policy and ensure adequate department staffing.
• Maintain weekly time and attendance and HR records.
• Drive customer service initiatives to enhance loyalty and club card participation.
• Build strong relationships with stakeholders to achieve business objectives.
• Monitor customer trends and competitor activity to capitalize on opportunities.
• Foster cohesion between store operations, pharmacy and clinic teams.
• Support a high-performance culture delivering employee engagement and shareholder value.
• Live the company values to be the customer’s first choice health and beauty retailer.

Connaissances

Leadership

People management

Planning

Organising

Customer focus

Analytical thinking

Problem solving

Commercial thinking

Decision making

Stakeholder management

Team building

Formation

Grade 12 (Maths 50%, English 50%)

B Degree or Diploma in retail/finance management or related

Description du poste

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)