Regional Manager CIT

Fidelity Services Group; Limpopo; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Fidelity Services Group is seeking a Branch Operations Supervisor in Limpopo to oversee CIT logistics, security, and client service across branches. The role requires PSIRA registration, fleet management know-how, and strong administration skills.

You will lead monthly visits, budgeting for CIT regions, and quarterly evaluations, while ensuring ISO 9001/9002 compliance and timely reporting. A proactive, un-supervised work style is essential.

Qualifications

• PSIRA registration and accreditation required.
• Knowledge of fleet management and CIT document control essential.
• Formal management training with 5+ years’ CIT and cash processing experience.
• Experience in sales and marketing is preferred.
• Experience with vehicle tracking systems and related tech.
• Proficiency in MS Office (Word, PowerPoint, Excel) essential.

Responsibilities

• Visit branches monthly to ensure efficient operations and meet admin needs.
• Prepare budget plans for CIT regions and monitor targets.
• Compile monthly branch performance reports and submit timely.
• Conduct quarterly evaluations of senior management at branch level.
• Manage ISO 9001/9002 quality management system.
• Oversee monthly operational statements and daily cash logistics.
• Audit branches for policy compliance and security.
• Manage cash risk at branch and on the road.
• Ensure upgrades at branches (building, alarms, safes).
• Draft and enforce policies and procedures.
• Deliver efficient client services across business areas.
• Drive client growth and retention in cash-in-transit.
• Coordinate CIT rollout before service starts.

Skills

PSIRA knowledge

Fleet management

CIT document control

Sales and marketing experience

Vehicle tracking systems

Ability to work under pressure

Own transport

Tools

MS Office Suite (Word, PowerPoint, Excel)

Vehicle tracking systems

Job description

Minimum Requirements:

• Grade A PSIRA registered and accredited
• Knowledge of Fleet management and CIT document control essential
• Formal management training with at least 5 years’ experience in CIT and cash processing industry
• Previous CIT and cash processing planning/scheduling experience would be an advantage
• Proficiency in MS Office Suite, Word, PowerPoint and Excel is essential
• Experience in sales and marketing
• Experience of similar systems including vehicle tracking systems
• Ability to work without supervision, under pressure and meet strict deadlines
• Must have own transport

Key Performance Areas: (not totally inclusive):

• Managing and doing monthly visits to all branches to ensure efficient running of the branch and that all administrative and operational requirements are met
• Doing budget planning for all CIT regions and ensuring that set targets are met
• Compiling monthly branch performance reports and ensuring submission thereof timeously
• Conducting quarterly evaluations on senior management at branch level
• Managing the ISO 9001/9002 quality management system
• Managing monthly operational statements
• Managing Daily operations in respect of cash deliveries and client pickups
• Branch audits/visits at all branches to ensure compliance to company policies and procedures
• Managing the ‘cash risk’ at branch and on road
• Ensure proper upgrades are done at branches (Building construction, alarms, safes etc.)
• Drafting policies and procedures
• Efficient client services rendered per business area
• Managing growth and retention of clients in the cash in transit industry
• Ensuring CIT roll out is done and completed before service commences

Firearm Control

• Monthly/ weekly Firearm return/ Inspection
• Scanning of firearm
• Firearm refreshers and competency training

Client service/ Liaison

• Monthly meetings with clients
• Union meetings

Vehicle Control

• Fleet management
• Maintenance
• Fuel
• Inspection
• Vehicle Reports/ Check sheets
• Weekly fuel Schedules
• Accident Reports

Equipment Control / Maintenance

• Check Sheets / daily postings
• Site visits
• Equipment checks/ asset verifications

Investigations

• Accident
• Theft of Cash
• IOD’s
• Incidents
• Depot robberies
• Claim file
• Accident Report
• Theft Report
• I.O.D Report
• Incident Report
• Investigate/ improve security
• Compile submits to insurers

Administration

• Debtors/Creditors
• Billing Dues
• Stationary/ CIT consumables
• Obtaining Order numbers (Repairs, etc)
• Filing
• Miscellaneous QueriesPayroll,
• HR and IR.
• Maintain close relationship with client.
• Sending cash requests to Branches
• Ensuring Branches has enough cash for ATM loads
• Ensure Branches comply with set opening times
• Ensure guards at posted at various sites on time
• Maintaining close relationships with all the Banks
• Ensuring Variance reports are sent and resolved
• Ensuring Recons are sent
• Monthly Float checks
• Following up on incident reports
• Dealing with Cash Pro queries

Other personality attributes:

• Ability to maintain confidentiality and handle office matters with utmost professionalism
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
• Report writing skills
• Organising skills
• Assertiveness
• Initiative skills
• Time Management skills

Core Competencies:

• Interpersonal skills
• Good admin skills
• Report writing skills
• Able to work under pressure
• Customer focused
• Team Player
• Reliability