Radio Controller

IZI; Bethlehem; On-site; ZAR 223,200 - 334,800; Full time

Job summary

IZI is seeking a Radio Controller for their Bethlehem branch. The role involves maintaining radio communication with drivers, preparing schedules, and keeping accurate daily logs of operations and client interactions.

Ideal candidates should have formal CIT training, communication skills, and a valid driving license. This position aims to enhance operational efficiency and uphold safety protocols.

Qualifications

• Minimum of two years' experience in the CIT field.
• Formal CIT training is required.
• Professional conduct is necessary.

Responsibilities

• Maintain radio and telephone communication with vehicles.
• Record daily logs of operations and client interactions.
• Brief crews on their schedules and protocols.

Skills

Radio control operations

Excellent communication skills (written and verbal)

Collaboration and teamwork

Delivering excellent customer service

Adaptability to changing circumstances

Education

Grade 12 or equivalent

Valid driving licence

Professional Driving Permit (PDP)

PSIRA Grade C plus CIT certification

Firearm competency: Handgun

Job description

Radio Controller

Location: G4S Cash Solutions – Bethlehem Branch

Reports to: Branch Manager

Direct Subordinates: Drivers and Crews

Main Purpose of the Position

To maintain radio communication with road staff, prepare schedules, and keep an accurate daily log of all events, road operations, and client interactions.

Duties

• Maintain radio and telephone communication with vehicles to ensure their location and activities are known at all times.
• Ensure that all crews use the appropriate codes in radio transmissions.
• Confirm that emergency procedures are understood by vehicles and that correct protocols are followed.
• Maintain and accurately record a detailed daily log of all vehicle and third‑party movements, including blind‑radio spot notations, no‑service receipt numbers, standby situations, operational reminders, missed schedules, and unscheduled work.
• Contact clients to confirm when a “no service” is authorised and communicated to crews.
• Brief new road crews on specific details of their schedules to promote efficiency, courtesy, and safe driving practices.
• Keep emergency telephone numbers readily available within the branch's area of responsibility.
• Maintain up‑to‑date maps of the branch's operational areas to assist with schedule planning, re‑routing, and general information.
• Perform other reasonable duties as requested or instructed by superiors, which support the company's interests.

Key Performance Attributes

• Trust your instincts when something seems amiss.
• Utilise facts and data to find solutions.
• Draw reasonable and rational conclusions.
• Exercise sound judgement.
• Understand both local and broader contexts.
• Maintain an open mind.
• Respond effectively to challenges.
• Optimise limited resources.
• Demonstrate enthusiasm and commitment.
• Persistently resolve problems as they arise.
• Take personal accountability for achieving results.
• Adapt swiftly to change.
• Be willing to challenge existing methods.
• Continuously seek improved ways of working.
• Communicate honestly and professionally.
• Explain your reasoning clearly.
• Ensure clear communication and verify understanding.
• Encourage active participation in discussions.
• Support colleagues during change processes.

Health and Safety

• Participate in the design, development, review, implementation, and monitoring of branch, regional, and national safety plans annually.
• Engage in company safety forums, including meetings and talks.
• Report all safety incidents promptly to the appropriate personnel.
• Discuss safety incidents openly at all levels.
• Follow up on safety‑related actions assigned via meetings, committees, representatives, or management.
• Attend safety education and refresher programmes regularly.
• Comply with all workplace safety policies and procedures.
• Distribute safety information as required.
• Wear protective clothing at all times while on duty.

Competencies

• Radio control operations
• Police, Military, or a minimum of two years' experience in the CIT field
• Formal CIT training
• Professional conduct
• Excellent communication skills (written and verbal)
• Delivering excellent customer service
• Collaboration and teamwork
• Adaptability to changing circumstances

Qualifications and Experience

• Grade 12 or equivalent
• Valid driving licence
• Professional Driving Permit (PDP) – branch‑specific requirement
• PSIRA Grade C plus CIT certification
• Firearm competency: Handgun