Protection Officer

SBV Services (Pty) Ltd.; Gqeberha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

SBV Services (Pty) Ltd. is recruiting for a security/guard role focused on safeguarding assets, transporting consignments, and following SBV procedures. The job requires strong observation, teamwork, and strict adherence to safety standards.

Responsibilities include equipment inspection, incident reporting, customer service with bank personnel, and maintaining accurate records. The position involves training on new tactics and compliance with ISO guidelines.

Qualifications

• An employee must pass the CITPO Pre-selection Assessment (1 full day)
• The successful completion of the full 7-week CITPO Programme. If an employee fails a component, they will be unable to proceed with the training or participate in the final selection process

Responsibilities

• Safeguard company assets according to SBV policies and procedures
• Collect and delivering customer consignments as per SPO
• Apply observation skills and deploy tactically from the vehicle according to company procedures
• Adhere to legislation and Company guidelines at all times
• Take responsibility for the equipment used ensuring all procedures and safety standards are complied with
• Undergo continuous training on new tactics
• Inspect all equipment allocated, to ensure they are in good working order and availability
• Escalate defective equipment immediately to the team leader on the vehicle
• Take proper care and safeguard equipment – neatness, correct usage and safekeeping
• Proper utilisation of equipment provided including personal protective equipment such as bullet proof jackets
• Adhere to company policies and procedures
• Demonstrate respect and support for team members at all times
• Work closely with one another, cover and protect each other in the course of all duties
• Support the team leader in adhering to the standard operating procedures, informing them of any deviations from the procedures
• Provide a high level of customer service to internal and external customers
• Develop working relationships with various bank personnel, as well as vendors while demonstrating a strong work ethic and high integrity
• Display professional behaviour and appearance (Neatness of uniforms, clean shaven, wearing of bullet proofs)
• Maintain records as per company procedure
• React within the correct security measures in threatening circumstances
• Initiate the information-gathering process as quickly and thoroughly as is feasible
• Contact the applicable SBV representative (e.g. Fleet Controller, CPO or Manager), traffic department and police immediately as per company policy and procedure
• Maintain Logistics Re-loaded schedules
• Monitor and maintain radio communication with SBV Control Room on a regular basis as per company policy and procedure
• Record keeping of all papers and ensuring that all documentation conforms to the highest standards and signed by clients at all time
• Maintain, update and complete all necessary documentation in terms of Company procedures
• Adhere to standard Company Policy and procedures, standard operating procedures, relating to drivers such as but not limited to the following:
• CIT PRO -019 – Tactical Deployment procedures
• CIT POL -006 – Fleet Fuel Card policy
• CIT POL – 002 –Motor Vehicle Safety policy
• CIT POL – 003 – Dress Code policy
• CIT PRO-021 – PUDU Activation procedure
• CIT PRO -029 – Pre & Post Trip Inspection procedure
• CIT PRO -061 – Retail Drop vault procedure
• CIT PRO -030- Crew Interlock procedure

Job description

Safeguarding and transportation of company assets

• Safeguard company assets according to SBV policies and procedures
• Collect and delivering customer consignments as per SPO
• Apply observation skills and deploy tactically from the vehicle according to company procedures
• Adhere to legislation and Company guidelines at all times
• Take responsibility for the equipment used ensuring all procedures and safety standards are complied with
• Undergo continuous training on new tactics

Proper utilisation of equipment / Items issued

• Inspect all equipment allocated, to ensure they are in good working order and availability
• Escalate defective equipment immediately to the team leader on the vehicle
• Take proper care and safeguard equipment – neatness, correct usage and safekeeping
• Proper utilisation of equipment provided including personal protective equipment such as bullet proof jackets
• Adhere to company policies and procedures

Effective Teamwork

• Demonstrate respect and support for team members at all times
• Work closely with one another, cover and protect each other in the course of all duties
• Support the team leader in adhering to the standard operating procedures, informing them of any deviations from the procedures

Customer Service

• Provide a high level of customer service to internal and external customers
• Develop working relationships with various bank personnel, as well as vendors while demonstrating a strong work ethic and high integrity
• Display professional behaviour and appearance (Neatness of uniforms, clean shaven, wearing of bullet proofs)

Record keeping and administration

• Maintain records as per company procedure
• React within the correct security measures in threatening circumstances
• Initiate the information-gathering process as quickly and thoroughly as is feasible
• Contact the applicable SBV representative (e.g. Fleet Controller, CPO or Manager), traffic department and police immediately as per company policy and procedure
• Maintain Logistics Re-loaded schedules
• Monitor and maintain radio communication with SBV Control Room on a regular basis as per company policy and procedure
• Record keeping of all papers and ensuring that all documentation conforms to the highest standards and signed by clients at all time
• Maintain, update and complete all necessary documentation in terms of Company procedures
• Adhere to standard Company Policy and procedures, standard operating procedures, relating to drivers such as but not limited to the following:
  • CIT PRO -019 – Tactical Deployment procedures
  • CIT POL -006 – Fleet Fuel Card policy
  • CIT POL – 002 –Motor Vehicle Safety policy
  • CIT POL – 003 – Dress Code policy
  • CIT PRO-021 – PUDU Activation procedure
  • CIT PRO -029 – Pre & Post Trip Inspection procedure
  • CIT PRO -061 – Retail Drop vault procedure
  • CIT PRO -030- Crew Interlock procedure
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Special Requirement

• An employee must pass the CITPO Pre-selection Assessment (1 full day)
• The successful completion of the full 7-week CITPO Programme. If an employee fails a component, they will be unable to proceed with the training or participate in the final selection process