Receptionist - (Site based) Durban

Architectural Services; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local service provider in Durban is seeking a professional to manage switchboard operations and customer inquiries. Applicants must have a Matric Certificate and be PSIRA Grade C certified. Proficiency in Microsoft Office is essential along with strong English skills. The ideal candidate should possess excellent interpersonal skills and the ability to work under pressure. Preference will be given to historically disadvantaged candidates. Own transport is mandatory and residence in proximity to Balito/Inanda is required.

Qualifications

• Matric Certificate required.
• Minimum PSIRA Grade C certification needed.
• Experience with Microsoft Office Suite is essential.

Responsibilities

• Answer switchboard and direct calls.
• Attend to visitors and job applicants.
• Strive for first-time resolution in customer inquiries.

Skills

Customer liaison

Interpersonal skills

English proficiency

Microsoft Word

SAP

Excel

Phone etiquette

Education

Matric Certificate

PSIRA Grade C

NKP Registration

Job description

Key Performance Area

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Aim for first time resolution
• Ensure that daily target are achieved – on quality and quantity
• Customer focus
• Interpersonal savvy
• Approachability

Qualifications, Experience And Other Competencies

• Matric Certificate.
• Minimum of PSIRA Grade C
• NKP registered
• Proficiency in Microsoft Word, Outlook, SAP as well as Excel
• Strong command of English
• Ability to liaise professionally with personnel at all levels
• Must be able to work under pressure
• Own transport is essential
• Must reside in Balito/ Inanda or surrounding areas.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.