Reception Administrator

Mediclinic International; Noord-Kaap; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Mediclinic Southern Africa is seeking an on-site admissions and patient administration clerk to support smooth admissions and discharges in a professional manner. The role focuses on capturing bookings, adhering to procedures, preventing financial risks, and maintaining patient confidentiality in a private healthcare setting.

Essential requirement is Grade 12 or equivalent, with preference for reception administration experience in private healthcare.

Qualifications

• Essential education: Grade 12 or equivalent.
• Desired education: None.
• Essential minimum experience: None.
• Desirable experience: Reception administration experience; Experience in a private healthcare facility.

Responsibilities

• Capture and process admissions per procedure.
• Identify and prevent financial risks by adhering to policies and procedures.
• Ensure an effective discharge process as per the Patient Administration Manual.

Skills

Debtpack Enquiry

Admission processes

Bed functions

Anatomy terminology

Cash handling

Patient confidentiality

ICD CPT codes

Medical aid schemes

WCA processes

Blacklisted patient handling

Education

Grade 12 or equivalent

Tools

AS400

Switchboard systems

Job description

Workplace Type:On-site

Permanent

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.