(Readvertisement) Internal Advert - IT Support Technician I Hardware

Rhodes University; Makhanda; Sur place; ZAR 324 000 - 445 000; Plein temps

Résumé du poste

Rhodes University is seeking an IT Support Technician I (Hardware) at Grade 9 to join Information and Technology Services in Makhanda. The role focuses on responding to users' hardware needs and providing accurate, efficient support for computers, laptops, monitors, printers, scanners, projectors, and AV equipment.

The successful candidate will have Grade 12 and at least 2 years of hardware support experience, including Windows 365 and Google Workspace, ticketing systems, and hands-on repair of

Qualifications

• Grade 12 with 2 years' relevant IT equipment support experience.
• Experience troubleshooting hardware and software issues.
• Experience in Windows user support with Office 365 and Google Workspace.
• Experience with ticket tracking systems.
• At least 6 months repairing computer components.

Responsabilités

• Respond to users' needs for hardware technical support.
• Provide professional, efficient, and accurate responses to enable staff IT needs.
• Maintain and support equipment including computers, laptops, monitors, printers, scanners, projectors and AV gear.

Connaissances

IT support

Windows support

Teamwork

Escalation management

Formation

Grade 12

Outils

Microsoft Office 365

Google Workspace

Electronic ticketing system

Hardware repair

Description du poste

Internal Advert - IT Support Technician I Hardware (Grade 9)

If you have already applied for this position, please do not reapply.

Information and Technology Services

The Information and Technology Services Department invites suitably qualified candidates to join their team.

Main Objectives

To respond to users' needs for hardware technical support. The incumbent will be required to provide professional, efficient and accurate responses to enable the university staff with their IT needs and ensure financial sustainability of maintaining equipment. The equipment referred to in this job profile is primarily (but not limited to) computers, laptops, monitors, printers (including MFP's), scanners, data projectors, and audio-visual equipment.

Requirements

Grade 12 with 2 years' relevant experience where such experience includes:

• Evidence of 2 years working experience in an IT equipment support environment, troubleshooting, diagnosing and problem-solving equipment and software issues
• Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail
• Evidence of working in a team environment where escalation of open tickets occurs
• Evidence of working with an electronic ticket tracking system for user IT support queries
• Evidence of at least 6 months working with and repairing computer components in an IT service environment

Required Documents

• A comprehensive CV and relevant qualifications which should include the following:
• Reasons for leaving your current and previous jobs.
• Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address.
• A strong and succinct motivation outlining your interest in the post and suitability relative to the job requirements.

Selection Process (provisional date, subject to change)

• Short-listing meeting scheduled for 26 October 2026.
• The selection process that will be followed for this post will include an assessment and/or presentation and an interview.
• Shortlisted candidates will be informed of the interview date.

Remuneration per annum (Grade 9)

Basic Pensionable Salary per annum: R324 203

Cost to Company per annum (Approximately): R445 208

All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years. The University reserves the right not to proceed with the filling of the post. An application does not entitle the applicant to an interview. Employment checks will be conducted on recommended candidates.

Closing Date: 15 October 2026

This advertisement may be closed before the indicated closing date if a high number of applications are received. To ensure your application is considered, please submit it as soon as possible.

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.

Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply.

Please note all appointments are made in line with the requirements of the Employment Equity Act 55 of 1998, as amended, the Immigration Act 13 of 2022 and Rhodes University's Recruitment and Selection policies.

Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission.

Diversity; Integrity; Respect; Excellence; Collegiality and Compassion

Underpinning these values is the moral duty of accountability and courage: we acknowledge that we are answerable to each other, our Council and ultimately, the South African society for the decisions we make and the actions we take. We are committed to openness and transparency in our governance, our decision-making and in the execution of our responsibilities and in demonstrating courage in confronting those who violate the values for which we stand.