Quality & Service Manager - Compliance & Improvement

RAD Resources; Germiston; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Additionally, you will provide quality input to product development, support testing, and lead service and reporting teams to improve customer outcomes and compliance, with a strong emphasis on continuous improvement.

Qualifications

• Minimum 5–8 years' relevant experience in Quality, Service, Engineering, Manufacturing, Supply Chain or related environment.
• At least 3 years' management/leadership experience.
• Experience with audits, corrective actions and product compliance.

Responsabilités

• Lead the Quality function and ensure QA/QC across local and imported products.
• Ensure ISO 9001 and SA/international product standards compliance.
• Oversee supplier/factory audits and product compliance requirements.
• Manage product non-conformances, CARs, CAPs and corrective actions.
• Analyse warranty returns and product failures to drive root cause actions.
• Monitor supplier quality performance and drive effective corrective actions.
• Maintain quality and compliance documentation and certificates.

Connaissances

Quality management

Leadership

Cross-functional collaboration

Audits

Root cause analysis

Data analysis

Process improvement

Formation

Engineering, Quality Management, Supply Chain, Operations or related field

Description du poste

Additionally, you will provide quality input to product development, support testing, and lead service and reporting teams to improve customer outcomes and compliance, with a strong emphasis on continuous improvement.