Quality & Operations Leader – Sanitation (Hybrid)

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Career development

Benefits package

Job summary

Placements24 in Sandton, Gauteng, is seeking an experienced Operations Quality Manager to elevate service quality across client sites. This hybrid role combines on-site leadership with remote oversight to develop QA programs, conduct audits, and drive continuous improvement in cleaning and sanitation services.

The ideal candidate will have a strong operations background, QA expertise, and the ability to influence cross-functional teams.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or quality assurance, preferably within the cleaning or facility management industry.
• Proven track record in developing and implementing quality management systems.
• Strong understanding of cleaning and sanitation processes and best practices.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in audit methodologies and quality control techniques.
• Strong leadership, communication, and interpersonal skills.
• Experience with MS Office Suite and quality management software.
• Ability to work independently and manage multiple priorities in a hybrid work environment.
• Must possess a valid driver's license and reliable transportation.

Responsibilities

• Develop and implement robust quality assurance systems and procedures for cleaning and sanitation services.
• Conduct regular on-site quality audits and inspections to ensure compliance with standards and regulations.
• Analyze performance data and audit findings to identify trends and areas for improvement.
• Develop and execute action plans to address quality deficiencies and implement corrective measures.
• Train and mentor operational staff on quality standards, best practices, and compliance requirements.
• Collaborate with operations management to set quality objectives and performance targets.
• Manage client feedback and complaints related to service quality, ensuring timely and effective resolution.
• Stay current with industry best practices, new technologies, and regulatory changes affecting quality management in sanitation.
• Prepare comprehensive reports for senior management on quality performance, risks, and improvement initiatives.
• Promote a culture of quality and continuous improvement throughout the operations team.

Skills

Quality management

Operations management

Auditing

Leadership

Data analysis

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Quality management software

MS Office Suite

Job description

Placements24 in Sandton, Gauteng, is seeking an experienced Operations Quality Manager to elevate service quality across client sites. This hybrid role combines on-site leadership with remote oversight to develop QA programs, conduct audits, and drive continuous improvement in cleaning and sanitation services.

The ideal candidate will have a strong operations background, QA expertise, and the ability to influence cross-functional teams.