Operations Quality Manager (Cleaning & Sanitation)

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Career development

Benefits package

Job summary

Placements24 in Sandton, Gauteng, is seeking an experienced Operations Quality Manager to elevate service quality across client sites. This hybrid role combines on-site leadership with remote oversight to develop QA programs, conduct audits, and drive continuous improvement in cleaning and sanitation services.

The ideal candidate will have a strong operations background, QA expertise, and the ability to influence cross-functional teams.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or quality assurance, preferably within the cleaning or facility management industry.
• Proven track record in developing and implementing quality management systems.
• Strong understanding of cleaning and sanitation processes and best practices.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in audit methodologies and quality control techniques.
• Strong leadership, communication, and interpersonal skills.
• Experience with MS Office Suite and quality management software.
• Ability to work independently and manage multiple priorities in a hybrid work environment.
• Must possess a valid driver's license and reliable transportation.

Responsibilities

• Develop and implement robust quality assurance systems and procedures for cleaning and sanitation services.
• Conduct regular on-site quality audits and inspections to ensure compliance with standards and regulations.
• Analyze performance data and audit findings to identify trends and areas for improvement.
• Develop and execute action plans to address quality deficiencies and implement corrective measures.
• Train and mentor operational staff on quality standards, best practices, and compliance requirements.
• Collaborate with operations management to set quality objectives and performance targets.
• Manage client feedback and complaints related to service quality, ensuring timely and effective resolution.
• Stay current with industry best practices, new technologies, and regulatory changes affecting quality management in sanitation.
• Prepare comprehensive reports for senior management on quality performance, risks, and improvement initiatives.
• Promote a culture of quality and continuous improvement throughout the operations team.

Skills

Quality management

Operations management

Auditing

Leadership

Data analysis

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Quality management software

MS Office Suite

Job description

About the Role

Our client, a highly respected national provider of cleaning and sanitation services, is seeking an experienced and results-driven Operations Quality Manager for their key operations in Sandton , Gauteng. This hybrid role will focus on ensuring and enhancing the quality of service delivery across various client sites. You will be responsible for developing, implementing, and monitoring quality assurance programs, conducting audits, and driving continuous improvement initiatives. The ideal candidate possesses a strong background in operations management, quality control, and a deep understanding of the cleaning and sanitation industry. This position requires excellent analytical skills, strong leadership, and the ability to influence operational teams both on-site and remotely. Your expertise will be crucial in maintaining and elevating our client's reputation for exceptional service quality in Sandton and the wider region.

Key Responsibilities

• Develop and implement robust quality assurance systems and procedures for cleaning and sanitation services.
• Conduct regular on-site quality audits and inspections to ensure compliance with standards and regulations.
• Analyze performance data and audit findings to identify trends and areas for improvement.
• Develop and execute action plans to address quality deficiencies and implement corrective measures.
• Train and mentor operational staff on quality standards, best practices, and compliance requirements.
• Collaborate with operations management to set quality objectives and performance targets.
• Manage client feedback and complaints related to service quality, ensuring timely and effective resolution.
• Stay current with industry best practices, new technologies, and regulatory changes affecting quality management in sanitation.
• Prepare comprehensive reports for senior management on quality performance, risks, and improvement initiatives.
• Promote a culture of quality and continuous improvement throughout the operations team.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or quality assurance, preferably within the cleaning or facility management industry.
• Proven track record in developing and implementing quality management systems.
• Strong understanding of cleaning and sanitation processes and best practices.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in audit methodologies and quality control techniques.
• Strong leadership, communication, and interpersonal skills.
• Experience with MS Office Suite and quality management software.
• Ability to work independently and manage multiple priorities in a hybrid work environment.
• Must possess a valid driver's license and reliable transportation.

Benefits

Our client offers a competitive salary and a comprehensive benefits package. This hybrid role provides a dynamic work environment with the flexibility to balance on-site and remote responsibilities. Opportunities for professional development and career advancement are significant. Join a company committed to operational excellence and client satisfaction. Be a key player in shaping the quality standards for sanitation services in the Sandton area and beyond.