Quality Officer_Pretoria (AV, VC, or structured cabling installations)

Pro Tem; Pretoria; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A telecommunications company in Pretoria is seeking a Quality Officer to ensure quality standards for IT LAN installations. The role includes developing quality assurance procedures, conducting inspections, and maintaining compliance with ISO standards. Ideal candidates should have a diploma in Quality Management, experience in quality control in telecommunications, and strong analytical skills. The position may require travel to project sites.

Qualifications

• 2-3 years of experience in quality control or inspection within IT or telecommunications.
• Familiarity with ISO 9001:2015, OHS Act, and SANS standards.

Responsibilities

• Develop and implement quality assurance policies for installations.
• Perform site inspections and audits to verify compliance.
• Maintain and update the Quality Management System.

Skills

Knowledge of LAN installations

Attention to detail

Strong analytical skills

Excellent communication skills

Education

Diploma or Certificate in Quality Management/SHEQ/Telecommunications/IT

Matric (Grade 12)

Tools

MS Office

Quality audit software

Job description

Overview

Job Title: Quality Officer – Pretoria / National | Reporting to: Operations Manager / SHEQ Manager

Purpose of the Role

To ensure that all IT LAN installation and maintenance projects meet internal quality standards, client specifications, and legal compliance (including ISO and OHS standards). The Quality Officer will be responsible for implementing, monitoring, and maintaining quality control procedures and supporting continuous improvement across all projects and teams.

Responsibilities

• Develop and implement quality assurance policies, procedures, and checklists specific to LAN, fibre, rack, cabinet, patch panel, and network point installations.
• Perform site inspections and audits to verify compliance with company and client specifications. Ensure all tools, materials, and installations comply with quality, safety, and technical standards.
• Maintain and update the Quality Management System (QMS), including document control, NCRs, and corrective action logs.
• Assist with ISO 9001 implementation and audits, ensuring the company maintains accreditation.
• Liaise with site supervisors and technicians to provide training and guidance on quality best practices. Prepare quality reports for internal teams and client review meetings.
• Conduct tool and equipment inspections in conjunction with SHEQ to ensure readiness for projects.
• Support root cause analysis and implement preventive and corrective actions when non-conformances occur. Assist in developing project-specific method statements and risk assessments with the SHEQ team.
• Participate in continuous improvement initiatives and ensure the "Right First Time" culture is embraced.

Minimum Requirements

• Matric (Grade 12) Essential
• Diploma or Certificate in Quality Management / SHEQ / Telecommunications / IT or equivalent
• Computer skills
• 2–3 years of experience in quality control or inspection within an IT, network cabling, or telecommunications environment

Knowledge and Skills

• Knowledge of LAN, fibre, data cabling installations, patching, and basic network infrastructure
• Familiarity with ISO 9001:2015, OHS Act, and SANS standards relevant to ICT infrastructure
• Strong understanding of quality documentation, reporting, and site inspections
• Computer literacy (MS Office, Excel, quality audit software)

Key Competencies

• Attention to detail and accuracy
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work independently and within a team
• Strong documentation and reporting skills
• Willingness to travel to project sites across regions
• Strong interpersonal skills (with customers, suppliers and team members)

Advantageous

• Knowledge of ISO 27001 (information security) Internal Auditing Certification
• Previous experience in AV, VC, or structured cabling installations