Quality Assurance & Training Intern – Data & Sales QA

Company : 1Life Insurance; Gauteng; On-site; Full time

Job description

1Life Insurance is seeking a recent graduate to join its team as a Quality Assurance Intern. This internship provides practical workplace experience, mentorship, and professional development while supporting quality assurance processes, training administration, sales quality monitoring, data reporting, and operational excellence within the insurance industry.

Responsibilities

• Capture and maintain accurate learner and sales system data.
• Extract and compile data for reporting purposes.
• Support product training, induction sessions, and training administration.
• Prepare training schedules and maintain attendance registers.
• Evaluate production quality within the funeral business unit.
• Listen to and assess funeral sales calls for quality assurance.
• Ensure adherence to targets, deadlines, and quality standards.
• Maintain accurate records and support continuous improvement initiatives.
• Work collaboratively with team members to achieve operational objectives.

Qualifications

• Degree or Diploma in Administration, Human Resources, Training, Psychology, or a related field.
• Recent graduate.
• Basic competency in Microsoft Office.
• Strong verbal and written English communication skills.
• Ability to read and write in multiple South African vernacular languages is advantageous.

Business Quality Consultant - Intern (Gauteng)

Software Quality Assurance Internship (Persons With Disability)