Quality Assurance Specialist: Insurance Compliance & Insights

Sanlam Limited; Midrand; On-site; ZAR 260,000 - 420,000; Full time

Job summary

MiWay is a direct financial services company focused on service excellence and online delivery. We seek a QA Specialist to monitor sales and client services, report non-compliance and trends, and document quality issues for management review.

The role supports feedback and education of sales agents to uphold MiWay standards. Applicants should have a QA background in short-term insurance, regulatory exams, and the ability to work with multiple systems.

Qualifications

• Must have Grade 12/Standard 10/NQF 4.
• Tertiary qualification with NQF 5.
• Regulatory exams RE5.
• FAIS credits / full insurance qualifications.
• Minimum 2 years' experience in the short-term insurance QA.
• Experience with IPA, TIA/MIA, Genesis Cloud Systems.

Responsibilities

• Ensure monthly targets are met.
• QA audits conducted per QA Scorecard & internal processes.
• Provide accurate reporting to Team Leader & stakeholders.
• Report corrections when errors are identified.

Skills

Stakeholder management

Verbal & written comms

Analytical thinking

Attention to detail

Self-motivated

Advanced computer literacy

Team player

Education

Grade 12/Standard 10/NQF 4

Tertiary qualification/NQF5

FAIS credits

RE5 / FSB exams

Tools

IPA System

TIA/MIA System

Genesis Cloud System

Call Miner

Job description

MiWay is a direct financial services company focused on service excellence and online delivery. We seek a QA Specialist to monitor sales and client services, report non-compliance and trends, and document quality issues for management review.

The role supports feedback and education of sales agents to uphold MiWay standards. Applicants should have a QA background in short-term insurance, regulatory exams, and the ability to work with multiple systems.