Claims Service Quality Analyst

Mvia; Cape Town; On-site; ZAR 290,000 - 420,000; Full time

Job summary

Mvia in South Africa is seeking a Service Assessor in the Claims division who is meticulous and evidence-led to uphold service standards promised to policyholders.

You will evaluate service quality, compliance, and outcomes, conduct assessments, and identify improvement opportunities. The role emphasizes data-driven reviews, documentation, and timely recommendations.

Collaborate with team leaders to refresh procedures and support coaching to raise performance and customer outcomes.

Qualifications

• Experience conducting service assessments and QA against standards.
• Knowledge of regulatory requirements and compliant processes.
• Strong documentation and reporting skills.

Responsibilities

• Conduct assessments of services and processes against standards.
• Gather evidence and perform sampling.
• Prepare monthly/quarterly dashboards and recommendations.
• Collaborate with team leaders on improvements.

Job description

Mvia in South Africa is seeking a Service Assessor in the Claims division who is meticulous and evidence-led to uphold service standards promised to policyholders.

You will evaluate service quality, compliance, and outcomes, conduct assessments, and identify improvement opportunities. The role emphasizes data-driven reviews, documentation, and timely recommendations.

Collaborate with team leaders to refresh procedures and support coaching to raise performance and customer outcomes.