Claims Service Quality Auditor

MVIA; Wes-Kaap; On-site; ZAR 360,000 - 600,000; Full time

Job summary

MVIA is seeking a meticulous Service Assessor for our Claims division. You will evaluate service quality, compliance, and outcomes, conduct assessments, and identify improvement opportunities to enhance service delivery.

Responsibilities include planning assessments, gathering evidence, reviewing files, and ensuring adherence to regulatory requirements while driving continuous improvement and robust documentation.

Responsibilities

• Assess services, documentation and delivery against standards and regulatory requirements.
• Gather and analyse evidence to support findings.
• Plan assessment schedules and select representative, risk-based samples.
• Review files, calls and correspondence for quality.
• Identify non-compliance and monitor corrective actions.

Job description

MVIA is seeking a meticulous Service Assessor for our Claims division. You will evaluate service quality, compliance, and outcomes, conduct assessments, and identify improvement opportunities to enhance service delivery.

Responsibilities include planning assessments, gathering evidence, reviewing files, and ensuring adherence to regulatory requirements while driving continuous improvement and robust documentation.