Quality Assurance Expert : Pietermaritzburg KZN

Rentokil Pest Control South Africa; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Rentokil Pest Control South Africa is seeking a Quality Assurance Supervisor to ensure strict compliance with global pest control standards and internal procedures. The role focuses on QA across service delivery, client liaison, and continuous improvement through audits and training.

You will monitor field technicians, coordinate with the service department, and oversee product trials while maintaining documentation and regulatory compliance.

Qualifications

• Matric is required and NCPC certificate is essential.
• Registered Pest Control Operator with P-Number is mandatory.
• FUMIGATION qualification in Silos, Stacks, Containers, ISPM15 required.
• Experience with phosphine and methyl bromide gas is needed.
• Strong pest control product knowledge and technical skills are essential.
• Computer literacy in MS Office and Google tools is expected.
• Facilitator qualification would be advantageous.
• Competencies must align with the role expectations.

Responsibilities

• Conduct regular infield reviews/assessments with service technicians to monitor abilities.
• Communicate with external clients to ensure service integrity.
• Perform H&S branch audits related to Pest Control.
• Assist in new product trials and basic installations as needed.
• Provide internal training and educate customers on QA processes.
• Produce monthly QA reports and ensure documentation is up to date.

Skills

Self-starter

Excellent communication

Time management

Organizational skills

Facilitation

Problem solving

Analytical skills

Team collaboration

Relationship building

Communication with service dept

Education

Matric

Full NCPC

Registered Pest Control Operator with P-Number

FUMIGATION qualification in Silos,Stacks,Containers,ISPM15

Experience with Phosphine and Methyl Bromide Gas

Pest Control Product knowledge

Computer Literate MS Office

Facilitator qualification

Competencies in line ...

Tools

MS Office

Google

Job description

To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.

Requirements:

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
• Continued communication and interaction with external clients.
• H&S Branch Audits – Pest Control.
• New Product trials.
• Internal Training and Customer Education.
• Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
• Assist in basic installations from time to time.
• Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
• Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
• Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
• Compile and communicate Monthly QA reports.
• Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
• Ensure the correct use of company Approved Product List (APL) and report on non-compliance.

SKILLS & COMPETENCIES

• Self-starter takes initiative
• Excellent communication skills
• Good planning, time management and organizational skills
• Good facilitation skills to drive long term development and capability
• Has ambition, perseverance is disciplined and goal focussed
• Good problem solving skills
• Good analytical skills with the ability to make business appropriate recommendations
• Collaborates well with others, building relationships to achieve team objectives
• Excellent time management
• Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike

QUALIFICATIONS & EXPERIENCE

• Matric
• Full NCPC
• Registered Pest Control Operator with P-Number
• Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
• Experience with Phosphine and Methyl Bromide Gas
• Above average Pest Control Product knowledge and Technical Skills.
• Computer Literate MS Office, Google
• Facilitator qualification would be advantages
• Competencies in line ...