QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons

Auto & Truck Tyres (Pty) Ltd; South Africa; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Auto & Truck Tyres (Pty) Ltd is seeking a QCTO/CATHSSETA Facilitator & Assessor for Restaurant waitrons to lead learner training and assess competence in both theory and workplace performance. The role covers multiple Gauteng hospitality sites and involves travel, documentation, and audit readiness.

The ideal candidate will hold a CATHSSETA/ETDP facilitator qualification with hospitality qualifications and at least 3 years of industry experience.

Qualifications

• Must hold a registered CATHSSETA assessor/moderator or ETDP SETA facilitator qualification.
• Hospitality/Restaurant Management qualification or equivalent with 3+ years of hands-on restaurant experience.

Responsibilities

• Facilitate training sessions for waitron learners.
• Assess learner competence in theory and workplace performance.
• Guide learners through structured learning and workplace application.
• Conduct formative and summative assessments aligned to unit standards.
• Maintain accurate learner records, POE documentation, and attendance tracking.
• Coach learners on service standards, customer interaction, and operational readiness.
• Monitor learner progress and provide continuous feedback.
• Ensure compliance with CATHSSETA/QCTO requirements and audit readiness.
• Submit assessment reports and updates to Project Lead.
• Coordinate with hospitality sites for workplace-based learning integration.
• Manage travel and facilitation schedule across Gauteng sites.

Skills

Facilitation

Assessment

Documentation discipline

Organisational skills

Time management

Coaching frontline staff

Education

CATHSSETA assessor/moderator qualification (ETDP SETA or equivalent)

Hospitality / Restaurant Management qualification

Job description

Job Title

QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons

QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons

1. Role Purpose

To facilitate and assess learners enrolled in the National Occupational Certificate: Food & Beverage Service Attendant (ID: 124385) learnership, ensuring practical workplace readiness, service excellence, and compliance with CATHSSETA/QCTO requirements.

2. Key Responsibilities

• Facilitate training sessions for waitron learners
• Assess learner competence in both theory and workplace performance
• Guide learners through structured learning and workplace application
• Conduct formative and summative assessments aligned to unit standards
• Maintain accurate learner records, POE documentation, and attendance tracking
• Coach learners on service standards, customer interaction, and operational readiness
• Monitor learner progress and provide continuous feedback
• Ensure compliance with CATHSSETA/QCTO requirements and audit readiness
• Submit assessment reports and updates to Project Lead
• Coordinate with hospitality sites for workplace-based learning integration
• Manage own travel and facilitation schedule across Gauteng sites

3. Qualifications & experience

MANDATORY:

• Registered CATHSSETA assessor/moderator or relevant facilitator qualification (ETDP SETA or equivalent).
• Relevant qualification in Hospitality / Restaurant Management and/or minimum 3 years’ practical experience in Restaurant/ Hospitality industry (e.g. Senior Waiter, Restaurant Supervisor, or Hospitality Management qualification).

PREFFERABLE:

• Strong understanding of service operations and occupational training.
• Strong facilitation and customer-service mindset
• High energy and engaging training delivery style
• Strong compliance and documentation discipline
• Ability to coach and develop frontline service staff
• Practical, hands‑on industry experience
• Strong organisational and time management skills
• Ability to work independently across multiple sites

5. Working Conditions

• Contract basis (12-month learnership cycle)
• Travel within Gauteng to multiple hospitality training sites
• Reports to Project Lead: Employment Learnership Division
• Responsible for full learner lifecycle management

Skills

Communication Facilitating General Teamwork