Project Manager

Potentiam Ltd; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Potentiam Ltd is seeking an experienced Project Manager to lead online market research projects for global clients. You’ll manage kick-off to delivery, coordinate with sales and scripting teams, and maintain project costs and margins.

The role is client-facing, fast-paced, with emphasis on accuracy, timelines, and commercial awareness. You’ll thrive on solving problems and ensuring high-quality outputs.

Qualifications

• Previous experience in project management of complex market research or online projects.
• Strong planning and organisational skills with ability to manage multiple priorities.
• Excellent client-facing communication and relationship-management abilities.
• Proven ability to identify risks, troubleshoot problems and implement effective solutions.
• Attention to detail and focus on delivering high-quality work.
• Commercial awareness including understanding of project costs and margins.
• Ability to work autonomously while collaborating with internal teams.
• Comfortable in a fast-paced, growing environment.

Responsibilities

• Lead market research projects from kick-off through to final delivery.
• Implement and follow structured project processes to improve quality and efficiency.
• Manage multiple projects and priorities in a fast-paced setting.
• Ensure on-time delivery within agreed timelines and budget.
• Identify risks early and take proactive steps to resolve them.
• Maintain visibility of project margins and commercial risks.

Skills

Project management

Client facing

Planning & organisation

Risk management

Budgeting & margins

Communication

Excel

PowerPoint

Tools

MS Excel

PowerPoint

Word

Outlook

Job description

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa, Romania, India, and Brazil, we offer international exposure, real career progression, and the opportunity to work with high-performing global teams.

We combine global opportunity with local support - giving you the chance to grow, make an impact, and build a long-term career in a business that’s scaling fast.

Global clients. Clear progression. Real opportunity.

About the Opportunity

Our client is looking for an experienced Project Manager to join a fast-growing market research business specialising in online research projects.

Working with research agencies and end clients, the business delivers projects spanning survey scripting, sample collection, data delivery, proprietary panels and online communities.

This is a hands-on, client-facing role for someone who enjoys managing multiple moving parts, solving problems and ensuring projects are delivered smoothly, accurately and commercially.

You’ll work closely with clients and internal sales and scripting teams, taking responsibility for projects from kick-off through to final delivery.

You’ll have genuine autonomy and responsibility, proactively identifying risks, making decisions and maintaining a close eye on project costs and margins.

If you enjoy a fast-paced environment where client service, commercial awareness and flawless project delivery genuinely matter, this could be a fantastic opportunity.

Purpose of the Role

As Project Manager, you’ll own the successful delivery of online market research projects, ensuring they are completed on time, to a high standard and with strong commercial awareness.

You’ll be a key point of contact for clients throughout the project lifecycle, keeping them informed, anticipating challenges and proactively finding solutions.

You’ll also work closely with sales and scripting teams to ensure projects transition smoothly from proposal through execution and delivery.

Duties & Responsibilities

Project Management & Delivery

• Manage market research projects from kick-off through to successful completion.
• Implement and follow structured project processes to improve quality and efficiency.
• Manage multiple projects and priorities within a fast-paced environment.
• Ensure projects are delivered accurately, efficiently and within agreed timelines.
• Identify potential project risks early and take proactive steps to resolve them.
• Maintain a strong awareness of project costs and margins throughout delivery.

Client Management

• Act as a trusted point of contact for clients throughout the project lifecycle.
• Keep clients proactively informed of project progress, challenges and next steps.
• Lead client kick-off meetings, project debriefs and general account management conversations.
• Troubleshoot problems quickly and confidently, presenting clients with practical solutions.
• Build strong client relationships that support high levels of satisfaction and retention.

Commercial & Cross-Functional Collaboration

• Work closely with internal sales and scripting teams throughout the project lifecycle.
• Support the sales team during the proposal stage, helping ensure projects are scoped effectively.
• Maintain visibility of project margins and identify potential commercial risks.
• Balance exceptional client service with commercially sound project decisions.
• Contribute to improving internal processes as the business continues to grow.

Quality, Compliance & Continuous Improvement

• Maintain high standards of accuracy and attention to detail across all projects.
• Ensure project delivery complies with relevant data protection guidelines and the MRS Code of Conduct.
• Identify opportunities to improve project processes, efficiency and client experience.
• Embrace new technologies and ways of working that improve project delivery.

Skills & Experience Required

• Previous experience in project management, including responsibility for complex projects.
• Strong planning and organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent client-facing communication and relationship-management skills.
• Proven ability to identify project risks, troubleshoot problems and implement effective solutions.
• Strong attention to detail and commitment to delivering high-quality work.
• Commercial awareness, including an understanding of project costs and margins.
• Ability to work autonomously while collaborating effectively with internal teams.
• Comfortable working in a fast-paced, growing environment where priorities can change.
• Strong working knowledge of Excel, PowerPoint, Word and Outlook.
• A proactive, positive and self-motivated approach.

Advantageous

• Previous experience within market research, insights, data collection or online research.
• Experience managing online research projects across different platforms or technologies.
• Knowledge of data protection requirements and the MRS Code of Conduct.
• Experience supporting commercial or sales teams during the proposal and scoping process.
• SPSS experience for data manipulation would be beneficial but is not essential.

Why Join?

This is an opportunity to join a small, ambitious and growing business where your contribution will be visible and genuinely matter.

You’ll have the autonomy to own your projects, build meaningful client relationships and work closely with different areas of the business rather than operating within a narrow project management function.

For someone who enjoys combining project delivery, problem-solving, client relationships and commercial thinking, this offers the chance to play an important role in the next stage of the company's growth.

If you’re an experienced Project Manager who takes pride in delivering excellent work, enjoys working directly with clients and thrives in a fast-moving environment, we’d love to hear from you.

DISCLAIMER

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [e-mail].

All data shared with third parties complies with applicable confidentiality and retention requirements.