Project Manager

Print Outsource International; South Africa; On-site; ZAR 450,000 - 750,000; Full time

Job summary

A leading printing solutions company in South Africa is seeking a Project Manager to lead a multidisciplinary team through project life cycles. The role requires 3+ years of experience in a similar role, with a strong understanding of customer service and people management. Key responsibilities include ensuring timely and budget-compliant delivery of projects, engaging with customers, and maintaining high satisfaction levels. A diploma in a related field is essential.

Qualifications

• Minimum of 3 years' experience in a similar role or industry.
• Experience in customer service and people management is advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Ensure delivery on time, within budget, and with quality standards.
• Engage consistently with customers in a marketing environment.
• Market Research (Innovation Initiatives).
• Risk Management & Compliance (Awareness & Mitigation).
• Client Retention (Relationships & Opportunity Generation).

Skills

Stakeholder engagement

Operational execution

Market Research

Risk Management

Client Retention

Education

Grade 12

Diploma in related field

Job description

Job Title

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements

Grade 12

Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.