Project Manager

Point. Your Marketing Investment Partner; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Point. Your Marketing Investment Partner is seeking a Project Manager in Cape Town. The successful candidate will lead a multidisciplinary team, managing project life cycles to ensure projects are delivered on time, within budget, and at the right quality.

You will work closely with the Customer Success Manager to enhance customer loyalty and satisfaction while achieving excellent net promoter scores. A minimum of 3 years’ experience in a similar role is required.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service & people management experience advantageous.
• Preference given to an existing Point Group employee.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Manage project planning, budgeting & fulfilment against schedule.
• Deliver operational excellence & revenue growth.

Skills

Stakeholder engagement

Planning/Scheduling

Customer service

People management

Education

Grade 12

Diploma or certification in related field

Job description

Overview

Project Manager

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas

• Stakeholder engagement (Collaboration & Communication)
• Fulfilment (Planning/Scheduling, Delivery)
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualifications

• Grade 12
• Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.