Project Manager

CallForce; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO services provider in Cape Town is seeking a detail-oriented Project Manager to coordinate and implement new campaign setups. The ideal candidate should have 2–4 years of project coordination experience, especially in the BPO industry, and be proficient in UAT processes. Strong organizational skills and the ability to work under pressure are essential. This role offers a dynamic work environment with the opportunity to manage cross-functional projects.

Qualifications

• 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment.
• Proven track record of delivering client onboarding, transitions, or process improvement projects.
• Demonstrated involvement in UAT or software testing phases.

Responsibilities

• Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly.
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution.
• Develop and maintain detailed project plans, timelines, and documentation.

Skills

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Analytical and detail-oriented approach to problem-solving

Proven ability to work under pressure and meet tight deadlines

Collaborative mindset and stakeholder management finesse

Tools

Monday.com

MS Project

Job description

Overview

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

• Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
• Develop and maintain detailed project plans, timelines, and documentation
• Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
• Track project milestones and escalate potential delays to leadership
• Schedule and facilitate project meetings, prepare agendas and record minutes
• Support risk management, issue tracking, and resolution planning
• Ensure compliance with SLA commitments and contractual obligations
• Monitor project KPIs and support post-implementation reviews

Requirements

Experience:

• 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
• Proven track record of delivering client onboarding, transitions, or process improvement projects,
• Demonstrated involvement in UAT or software testing phases
• Familiarity with tools like Monday.com, or MS Project is advantageous
• Ability to work flexible hours
• Own vehicle

Skills:

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Analytical and detail-oriented approach to problem-solving
• Proven ability to work under pressure and meet tight deadlines
• Collaborative mindset and stakeholder management finesse