Programme Advisor

Brentwood; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Brentwood in Gauteng, South Africa, is seeking a Programme Advisor to guide prospective students through the enrolment journey, providing accurate programme information and support.

The successful candidate will respond to enquiries, conduct needs analyses, and assist applicants through the application and enrolment process while ensuring compliance with regulatory requirements. Experience with CRM systems and MS Office is preferred; a Marketing Diploma is advantageous.

Qualifications

• Minimum of 2 years experience in a similar role.
• Experience working with CRM systems and MS Office suite.
• Own vehicle and a valid driver's license is essential.

Responsibilities

• Act as the first point of contact for prospective students and respond to enquiries.
• Provide prospective students with information on programmes, entry requirements, study options and career pathways.
• Conduct needs analysis with applicants to ensure programme suitability.
• Guide applicants through the application and enrolment process, ensuring compliance with institution and regulatory requirements.
• Manage leads using the Institution’s CRM and/or learner management system.
• Achieve and exceed individual and team enrolment targets.
• Build relationships with prospective students, parents/guardians, schools and other stakeholders.
• Create content and materials for marketing in collaboration with the marketing team.
• Participate in open days, school visits, career expos and other marketing initiatives.
• Arrange appointments with schools and basic education entities to promote programmes.
• Maintain up-to-date knowledge of all programmes offered and industry developments.
• Provide regular reports on leads, conversion rates and enrolment progress.
• Assist with ad-hoc tasks by management

Skills

Communication

Customer service

Interpersonal skills

Education

Diploma in Marketing

Tools

CRM systems

MS Office

Job description

Our Client in the Education industry is seeking a Programme Advisor to join their team. This role is responsible for guiding and supporting prospective students through the enrolment journey by providing accurate programme information and support
Qualifications & Experience:

• Preferred: Diploma in Marketing
• A minimum of 2 years experience in similar role
• Experience working with CRM systems and MS Office suite
• Own vehicle and valid drivers license is essential

Duties and responsibilities:

• Act as the first point of contact for prospective students and responding to enquiries
• Provide prospective students with accurate information on programmes, entry requirements, study options and career pathways
• Conduct needs analysis with applicants to ensure programme suitability
• Guide students through the application and enrolment process, ensuring compliance with institution and regulatory requirements
• Manage leads effectively using the Institution’s CRM and/or learner management system
• Achieve and exceed individual and team enrolment targets
• Build strong relationships with prospective students, parents/guardians, schools, and other stakeholders
• Create content and materials for marketing purposes in collaboration with the marketing team
• Participate in open days, school visits, career expos and other marketing and student recruitment initiatives
• Arrange appointments with schools and other basic education entities to build relationships and promote programmes
• Maintain up-to-date knowledge of all programmes offered and industry-related developments
• Provide regular reports on leads, conversion rates and enrolment progress
• Assist with other ad-hoc tasks by management