Product Operations Manager

Sataya; South Africa; A distancia; ZAR 650.000 - 950.000; Jornada completa

Descripción de la vacante

Satāya, a fast-growing South African fintech, is seeking a Product Operations Manager to own how the company’s products run from launch through day-to-day delivery and continuous improvement.

You will translate commercial ambitions into scalable, well-documented processes that stay compliant as volumes grow, sitting between operations and the wider business. This fully remote role reports to the Head of Operations.

Formación

• Min 3 years of operations experience in financial services or fintech.
• Experience launching a new financial product is advantageous.
• Knowledge of SA exchange control and FICA/KYC onboarding.
• Proven ability to write operating procedures and drive process improvements.
• Experience configuring or automating a CRM; Zoho exposure is a plus.
• Familiar with AI tools at work and good judgement on value.
• Able to work remotely with high attention to detail and risk.
• Degree in commerce/finance/business; regulatory qualification a bonus.

Responsabilidades

• Take operational ownership of new products from concept through launch, including partner offerings
• Lead readiness planning across process, systems, documentation and training before go-live
• Act as the operational contact for external product partners
• Own end-to-end design and upkeep of core workflows for payments, onboarding and exchange control
• Ensure processes meet regulatory, banking and governance standards
• Agree current and target state with stakeholders before changes go live
• Build and maintain a central library of operating procedures
• Keep documentation aligned with actual work and review regularly
• Reduce reliance on individuals by making process information accessible
• Understand in-house platform and propose improvements to tech team
• Translate business needs into system requirements and lead UAT
• Administer and automate CRM/work tools including integrations
• Apply AI thoughtfully to improve speed and quality while protecting data

Conocimientos

Operations experience

Product launch

Regulatory knowledge

Process improvement

CRM automation

AI tools

Remote work

Education background

Educación

Degree in commerce/finance/business

Herramientas

Zoho CRM

Descripción del empleo

Operations | Fintech | Market-related | Remote, South Africa

• Location: South Africa (mostly remote)
• Compensation: Market-related, commensurate with experience
• Reports to: Head of Operations
• Contract Type: Permanent, Full Time
• Sector: Fintech | International Payments and Investments

Overview

Satāya is representing a fast-growing South African fintech that offers international payments and investment products to private clients. The business is scaling quickly, and operations are central to how it delivers for clients, partners and regulators.

We are looking for a Product Operations Manager to own how the business’s products run, from launch through to day-to-day delivery and continuous improvement. You will turn commercial and product ambitions into processes that work, are well documented and stay compliant as volumes grow. You will sit between the operations function and the wider business, so you need to be just as comfortable mapping a workflow with technical teams as you are training client-facing colleagues on a new way of working.

Key Responsibilities

Product Launch and Ownership

• Take operational ownership of new products from concept through to launch, including partner-distributed offerings
• Lead readiness planning across process, systems, documentation and training before go-live
• Act as the operational point of contact for external product partners

Process Architecture

• Own the end-to-end design and upkeep of the core workflows that support payments, onboarding and exchange control
• Make sure every process meets regulatory, banking and internal governance standards
• Agree the current and target state with stakeholders across the business before any change goes live

Documentation and Knowledge

• Build and maintain a central, version-controlled library of operating procedures
• Keep documentation in line with how work actually happens, and review it regularly
• Reduce reliance on individual knowledge by making process information accessible to everyone

Systems, Automation and AI

• Develop a working understanding of the in-house platform and recommend improvements to the technology team
• Translate business needs into clear system requirements and lead user acceptance testing
• Administer and automate the business tools the team relies on, including CRM workflows and integrations
• Apply AI tools thoughtfully to improve speed and quality, while protecting client data and checking outputs for accuracy

Ideal Candidate Profile

• Min of 3 years operations experience in financial services, fintech, payments, forex or investments, with at least a year leading projects or delivery outcomes
• Experience operationalising or launching a new financial product is a strong advantage
• Practical knowledge of South African exchange control and FICA/KYC onboarding requirements
• A clear track record of writing operating procedures and delivering measurable process improvements
• Hands-on experience configuring or automating a CRM or business platform; Zoho exposure is advantageous
• Confident, everyday use of AI tools at work, with sound judgement on where they add value
• Comfortable working independently in a fully remote team, with strong attention to detail and risk
• Degree or diploma in commerce, finance or business; a compliance or regulatory qualification is an advantage

Why Our Client

• A high-growth fintech in a genuine scale-up phase, where your work directly shapes how new products reach the market
• Broad exposure across operations, compliance, technology and product
• An outcomes-focused culture that values delivery over hours and rewards high performers
• Fully remote, with autonomy over how you manage your time and projects
• A transparent, collaborative team that shares ideas openly