Product Operations Analyst

EdUpStairs; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

EdUpStairs in Johannesburg is seeking a sportsbook analyst to own in-time monitoring of events, betting activity, liabilities and risk, while supporting profitability and operational stability.

You will analyse markets, adjust positions, and collaborate with internal teams to resolve issues and maintain platform health. A tertiary qualification and strong numeracy are essential, with experience in live betting environments highly valued.

Qualifications

• Strong knowledge of sports and the sports betting industry.
• Understanding of live trading and pre-match betting environments.
• Strong analytical and problem-solving skills.
• Confidence working with numbers and data-driven insights.
• Ability to multitask and perform under pressure in fast-paced environments.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office tools.

Responsibilities

• Monitor sports events, betting activity, liabilities, and risk exposure in real time.
• Manage positions across sports to optimise profitability and minimise risk.
• Perform customer analysis and support bet limit decisions.
• Investigate market trends and competitor activity to inform trading actions.
• Make real-time adjustments and recommendations to improve performance.
• Act as a key point of contact for sportsbook-related queries and escalations.
• Liaise with internal teams to resolve issues and ensure smooth operations.
• Monitor sportsbook platform health and support business protection efforts.
• Conduct product and customer experience testing, including UAT activities.
• Support the resolution of large-scale product or operational issues.
• Maintain awareness of sportsbook operations, fixtures, settlement, and results.
• Perform end-to-end platform testing to ensure quality and accuracy.
• Support sportsbook configuration and operational setup.
• Contribute to broader business activities, including after-hours support where required.

Skills

Sports betting

Live trading

Analytical thinking

Data-driven

Multitasking

Communication

Microsoft Office

Tertiary qualification

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Monitor sports events, betting activity, liabilities, and risk exposure in real time
• Manage positions across sports to optimise profitability and minimise risk
• Perform customer analysis and support bet limit decisions
• Investigate market trends and competitor activity to inform trading actions
• Make real-time adjustments and recommendations to improve performance
• Act as a key point of contact for sportsbook-related queries and escalations
• Liaise with internal teams to resolve issues and ensure smooth operations
• Monitor sportsbook platform health and support business protection efforts
• Conduct product and customer experience testing, including UAT activities
• Support the resolution of large-scale product or operational issues
• Maintain strong awareness of sportsbook operations, including fixtures, settlement, and results
• Perform end-to-end platform testing to ensure quality and accuracy
• Support sportsbook configuration and operational setup
• Contribute to broader business activities, including after-hours support where required

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Strong knowledge of sports and the sports betting industry
• Understanding of live trading and pre-match betting environments
• Strong analytical and problem-solving skills
• Confidence working with numbers and data-driven insights
• Ability to multitask and perform under pressure in fast-paced environments
• Strong communication and stakeholder management skills
• Good computer literacy, including proficiency in Microsoft Office tools
• Relevant tertiary qualification or equivalent practical experience

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Experience in sportsbook trading or product operations environments
• Understanding of betting risk management and liability control
• Familiarity with sportsbook platforms and operational tools
• Exposure to customer behaviour analysis within betting or gaming environments
• Knowledge of regulatory and compliance considerations in betting

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!