Product Manager: IBM

Pinnacle; Midrand; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Pinnacle is seeking an IBM Software Product Manager in Midrand, South Africa. The role centers on delivering exceptional customer service while handling administrative duties for the IBM software portfolio and becoming a product expert to support revenue and profit objectives.

You will work with partners, manage leads, present to clients, and ensure SLAs and vendor alignment, contributing to business development and market growth within the ICT distribution space.

Qualifications

• Matric with mathematics is essential.
• Excellent computer skills: MS Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written business communication skills.
• Organized and deadline-driven with good time management.
• Excellent interpersonal skills.

Responsibilities

• Execute activities to achieve monthly sales targets.
• Maintain and grow the existing product partner base by assisting with account planning and customer mapping.
• Liaise and engage with partners regularly to grow their share of the wallet.
• Present product/brand presentations to customers and partners.
• Generate leads and manage the sales process together with the partner.
• Present status of the development plan back to the vendor.
• Ensure operational excellence of vendor within the partner.
• Ensure all SLAs are met timeously.
• Understand and implement Pinnacle strategy and policies in alignment with product.

Skills

MS Word

MS Excel

MS Outlook

PowerPoint

Verbal communication

Written communication

Interpersonal skills

Time management

Organized

Education

Matric + Mathematics

Tools

ERP system

Forex calculations

Software tools familiarity

Job description

Midrand, South Africa | Posted on 26/10/2026

The IBM Software Product Manager will primarily be focused on providing exceptional customer service by executing all administrative dutiesrelated to the IBM software portfolio.

This position will become a product expert and play a crucial role in supporting all business development activities to meet revenue and profit objectives.

Responsibilities

• Execute activities toachieve monthly sales targets
• Maintainandgrowtheexistingproductpartnerbasebyassistingwithaccountplanning and customer mapping
• Liaiseandengagewithpartnersregularlytogrowtheirshareofthe wallet
• Present product/brand presentations to customers and partners
• Generateleadsandmanagethesalesprocesstogetherwiththe partner
• Presentstatusofthedevelopmentplanbacktothe vendor
• Ensure operational excellence of vendor within the partner
• EnsureallSLAsaremet timeously
• Understand and implement Pinnacle strategy and policies in alignment with product
• Productsupport(PDFSpecSheets,WebInfo,SalesSupport,CustomerSupport-SystemsIntegrators
• Makingsurethatstakeholdersatthevendorinterfacewithstakeholdersatthepartneratall levels
• Workingwiththepartnertodrivemarketinginitiatives –adheringtoalignmentwiththevendors GTM messaging i.e. Driving vendorGTMs with the partner and ensuring focus on the GTMs
• Analysemarketsegmentsanddevelopmarketingstrategiestobuildproductdemandby creating effective solutions and awareness of the product and brand
• MaintaintheERPsystemuptodatewithproductcodesandpricing agreements
• Build and maintain internal and external relationships

Requirements

Skills and Education

• Matric,withmathematicsis essential
• ExcellentcomputerskillsinMSWord,Excel,Outlook,and PowerPoint
• Excellent verbal and written business communication skills
• Organized individual who is deadline-driven with good time management skills
• Excellent interpersonal skills

Experience and Knowledge

• Minimum5yearsworkexperiencewithinanIT environment
• Demonstrable knowledge of software tools
• Appropriate IBM accreditations would be advantageous
• Previous experience within the ICT Distribution industry
• Working experience in a customer service environment
• Understanding of Forex conversions/calculations
• Understanding Software and Cloud value propositions will be extremely beneficial

Personal Attributes and Qualities

• Abletoworkinapressuredenvironment,tochaseandmeet targets
• Confident,self-motivated,anddisplayahighlevelof energy
• Customer service orientated
• Enjoycollaborationandabletoworkaspartofa team
• Highattentionto detail
• Willingtogotheextramiletodeliverthe exceptional
• Strong administrative abilities

Pinnacle isfor people who want more than just a job. It’s a place to get involved, try newthings, build your skills and take your career further.

With morethan 30 years in the ICT industry, Pinnacle offers the opportunity to workalongside talented people, gain exposure to leading technology brands and bepartof a business that continues to evolve with the industry.

You’ll workwith great people, get hands-on experience with some of the biggest names in technologyand have opportunities to learn, train and take on new challenges along theway.

Whetheryou’re starting your career or ready for your next challenge, Pinnacle is aplace where you can contribute, make an impact and build what comes next.

You’re notsimply joining a company. You’re joining a team where you can learn, grow andbuild a career.