Product Lead (Retention & Growth)

takealot.com; Cape Town; Hybrid; ZAR 800,000 - 1,100,000; Full time

Job summary

A leading South African online retailer is seeking a talented Product Lead to drive their Storefront Digital Experience. In this high-impact role, you will own the vision and strategy for customer retention and growth. Ideal candidates should have over 8 years of product management experience and a strong background in consumer tech or e-commerce. This position offers a hybrid work model and various employee perks.

Benefits

Flexible Total Remuneration Package

Mentorship programme

Staff discount

Birthday leave

Free parking

Qualifications

• 8+ years of product management experience, with at least 3–5 years focused on product leadership/strategy.
• Experience in consumer tech, e-commerce, marketplaces, or subscription-based platforms.
• Preferred experience with loyalty, growth and retention strategy.

Responsibilities

• Define a compelling long-term product vision and strategy aligned with business goals.
• Own and maintain an actionable product roadmap prioritizing features and enhancements.
• Lead the full product development lifecycle, from problem framing to execution.

Skills

Strategic thinking

Product discovery

Customer empathy

Analytical depth

Collaboration skills

Education

Bachelor's degree in engineering

Job description

Overview

Takealot.com, a leading South African online retailer, is looking for a highly talented Product Lead to own and drive one of the core pillars of our Storefront Digital Experience — a critical component of how millions of customers discover, explore, and interact with our platform every day. In this role, you will take end-to-end ownership of a key area (Retention and Growth) within the customer journey and be responsible for defining its vision, shaping the strategy, and leading execution to deliver exceptional customer and business outcomes.

This is a high-impact, high-ownership role suited for a product leader with strong customer empathy, analytical depth, and strategic thinking. You bring a product mindset—obsessed with solving the right problems, testing and learning quickly, and scaling what works. You lead with influence, foster a culture of collaboration and accountability, and are deeply motivated by delivering value at scale. If you’re excited to shape the future of digital commerce, this is the opportunity to do it.

Think you\'ve been challenged before? Think again!

Why Join

• Scale: Over 4 million shoppers shop online on Takealot.com. Show them what you can do.
• Learn: Work with leaders and upskill rapidly.
• Grow: Grow your career within Takealot Group (Takealot.com and Mr D). We like to promote from within.

Your Responsibilities

• Define a compelling long-term product vision (3–5 years) and strategy for your product area, aligned with business goals and grounded in customer needs. Focus on elevating the end-to-end digital experience through innovation, differentiation, and the smart application of emerging technologies.
• Own and maintain an actionable product roadmap that clearly prioritizes features, enhancements, and strategic initiatives. Ensure the roadmap reflects evolving business priorities, customer feedback, and technological opportunities.
• Lead the full product development lifecycle—from problem framing and opportunity sizing to solution design and execution. Collaborate with cross-functional partners to run discovery, define requirements, drive delivery, support experimentation and user testing, and ensure high-quality outcomes.
• Serve as the thought leader and champion of the digital customer experience within your domain. Represent your product vision to internal stakeholders and senior leadership, and ensure alignment across teams working toward a shared experience goal.
• Drive alignment and collaboration across disciplines including engineering, design, analytics, marketing, and other areas. Influence related product roadmaps to ensure coherence, scalability, and a seamless experience across the platform.
• Leverage data and experimentation to continuously improve the product. Analyze performance, test hypotheses, monitor key metrics, and use customer insights to identify and deliver impactful optimizations.

Qualifications and Experience

• Minimum bachelor’s degree, preferably in engineering
• 8+ years of product management experience, with at least 3–5 years focused on product leadership/strategy (Bonus if loyalty/growth related strategy)
• Strong strategic thinking and product discovery experience — you’re not just executing, you’re setting vision and direction.
• Experience in consumer tech, e-commerce, marketplaces, or subscription-based platforms
• Preferred experience with loyalty, growth and retention strategy, growth models such as PLG (Product-Led Growth).

Life at Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package with flexibility to meet your needs.
• No doors: We operate with a collaborative, open culture. High five, collaborate, and create.
• Remote working: Hybrid model combining remote work and in-office collaboration.
• Mentorship programme: Learn from the best and develop your skills.
• Naspers Tech Community & Online Learning: Access courses and connect with global industry leaders.
• Good times: Social events and team activities.
• Staff discount: Access to products across departments.
• Birthday leave: Cake Day—a day off to celebrate you.
• Right tools, right job: Latest tech setup to suit your preferences.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free.
• Free parking

Equal Opportunity

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!