Processing Agent

Tsogo Sun Digital.; City of Johannesburg Metropolitan Municipality; On-site; ZAR 180,000 - 300,000; Full time

Job summary

playTSOGO is seeking Processing agents to monitor transactions, detect fraud, validate KYC/AML, and assess customer risk across the user journey. You will liaise with payment providers and fraud partners, handle daily withdrawal requests, and ensure compliance with regulatory requirements.

Ideal candidates hold Matric (NQF 4), 2–5 years in a fast-paced iGaming or commercial setting, and a keen eye for irregular activity.

Qualifications

• Matric (NQF 4) and 2–5 years in a fast-paced commercial setting or iGaming.
• Knowledge of sports and casino is advantageous.
• Detail oriented with analytical problem-solving and alert to irregular activity.

Responsibilities

• Identify fraudulent behaviour and protect corporate assets.
• Monitor transactions, process withdrawals, and perform due diligence.
• Assess players through KYC/EDD and report SARs as needed.
• Ensure AML/KYC processes, SLAs, and cooperate with providers.

Skills

Technical skills

Regulatory knowledge

Risk management

Payments knowledge

Compliance expertise

Fraud detection

Education

Matric (NQF 4)

Tools

Fraud validation tools

Job description

playTSOGO welcomes job applications from focused, passionate and hard-working team players that want to be part of our ever-growing playTSOGO iGaming family. We are currently searching for Processing agents that have an above average knowledge and combination of technical skills, regulatory knowledge and expertise in risk, payments and compliance. If this is your area of expertise.

The Processing Agent is to:

• Protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the company by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities.
• Transaction monitoring, check game play, handling/processing of customer daily withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations.
• Perform player assessments of new/current players throughout their customer journey and generated by the current framework and perform EDD when appropriate.
• Evaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding within the AML guidelines
• Ensure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC flows.
• Ensure all SLAs are achieved
• Liaise with 3rd party fraud providers for enhanced investigations or resolutions linked to Player issues.
• Liaise with 3rd party payment providers and provide resolutions.
• Evaluate and identify suspicious behavior, as well as independently report Suspicious Transaction Reports (SAR).
• Conduct enhanced ongoing monitoring and compiling of additional due diligence where this may be needed.
• Compile and handle daily reports and account reviews, under the supervision of the Team Leaders and Management.

If you have these requirements, Matric (NQF 4), Preferably 2-5 years of experience in a fast-paced, high-performing commercial setting in a role or iGaming industry similar to this one. Knowledge of Sports and Casino will be an advantage, Knowledge of fraud validation tools, Detail orientated and an analytical problem-solver, Naturally inquisitive and alert to irregular activity, Innovative - to identify opportunities for improvements in existing processes, Prior experience in player monitoring is required, Experience in dealing with CS queries, Discretion - we would like to meet with you.