Process Design Graduate: Drive Efficiency & Customer Experience

Company : ABSA; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Absa is seeking Process Design Graduates to work in established teams, creating detailed process designs and user journeys to enhance customer experience and business value. You will contribute to process excellence and efficiency across design projects within the graduate development programme.

The role emphasizes learning, mentorship, and knowledge sharing, with opportunities to translate improvements into technical and architectural requirements while advancing your own specialist

Qualifications

• A BSC, BEng or BEng Tech in Industrial Engineering or Chemical Engineering or Tech Operations Management, or is busy studying and plans to obtain this by end of 2024

Responsibilities

• Create high quality process designs within the project(s) to improve customer experience, process efficiency and process excellence in order to deliver against defined business objectives
• Execute against the customer experience strategy within the context of a specific process, providing high quality process design solutions to business or customer problems; follow good process engineering practices within the project to enable consistent process design quality
• Deliver continuous incremental improvements in process efficiencies and process rigour, that both improve the quality of delivery and reduce cost; support the translation of process improvements into technical, business and architecture requirements that account for risk and compliance requirements and technical limitations
• Drive the use of Absa's Process Design knowledge base and promote lean, efficient process thinking within the project
• Execute high quality process design work within a project, solving process inefficiencies and pain points; and delivering on agreed outputs in a timely manner
• Systematically pursue development of own specialist knowledge and actively seek mentorship
• Share specialist knowledge with peers and fellow graduates

Education

A BSC, BEng or BEng Tech in Industrial Engineering or Chemical Engineering or Tech Operations Management, or is busy studying and plans to obtain this by end of 2024

Job description

Absa is seeking Process Design Graduates to work in established teams, creating detailed process designs and user journeys to enhance customer experience and business value. You will contribute to process excellence and efficiency across design projects within the graduate development programme.

The role emphasizes learning, mentorship, and knowledge sharing, with opportunities to translate improvements into technical and architectural requirements while advancing your own specialist