Premium Client Growth Manager - Remote & Global Travel

Capital.Com; Johannesburg; Remote; ZAR 1,002,000 - 1,503,000; Full time

Benefits offered by this job

Commission on itinerary sales

Remote work flexibility

Familiarization trips

Job summary

Capital.Com is seeking a Global Travel Experience Curator to join a fully remote team. You will craft bespoke luxury itineraries originating from or impacting Port Elizabeth and surrounding regions, serving an international clientele with a demand for detail and creativity.

The role requires 8+ years in luxury travel design, stellar research abilities, and the ability to work independently in a remote setting.

Qualifications

• Minimum 8 years in luxury travel design or related field.
• Extensive knowledge of international destinations and luxury accommodations.
• Proven ability to research, plan, and execute bespoke itineraries.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and meticulous attention to detail.
• Bachelor's degree in Tourism, Hospitality, Marketing, or related field preferred.

Responsibilities

• Design and curate exclusive tailor-made luxury travel itineraries for clients worldwide.
• Conduct in-depth research on destinations, accommodations, activities, and transportation options.
• Develop and maintain relationships with a global network of high-end suppliers, DMCs, and service providers.
• Understand and anticipate client needs to create personalized itineraries.
• Manage the entire booking process, including flights, accommodations, transfers, tours, and special requests.
• Provide clients with comprehensive pre-departure information and ongoing support during travels.
• Stay updated on global travel trends, emerging destinations, and luxury travel innovations.
• Collaborate with marketing and sales teams to contribute to content creation and client engagement strategies.
• Ensure all itineraries are meticulously planned, cost-effective, and meet high standards of quality and service.
• Handle issues or changes that arise during a client's trip with prompt solutions.

Skills

Communication

Negotiation

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

Travel booking systems

CRM software

Job description

Global Travel Experience Curator (Remote)

Our client, a leading luxury travel design company, is seeking a highly creative and experienced Global Travel Experience Curator to join their fully remote team. Based anywhere, but with a focus on developing bespoke travel itineraries originating from or impacting Port Elizabeth and surrounding regions, this role involves crafting unique and unforgettable journeys for a discerning international clientele. The ideal candidate will possess an in-depth knowledge of global destinations, exceptional research skills, and a keen eye for detail to design personalized travel experiences that exceed expectations. This role requires a passion for travel, a strong understanding of luxury travel trends, and the ability to work independently in a remote setting. You will be the architect of dreams, turning aspirations into meticulously planned realities, often incorporating the rich cultural tapestry of the Eastern Cape.

About the Role

Our client, a leading luxury travel design company, is seeking a highly creative and experienced Global Travel Experience Curator to join their fully remote team. Based anywhere, but with a focus on developing bespoke travel itineraries originating from or impacting Port Elizabeth and surrounding regions, this role involves crafting unique and unforgettable journeys for a discerning international clientele. The ideal candidate will possess an in-depth knowledge of global destinations, exceptional research skills, and a keen eye for detail to design personalized travel experiences that exceed expectations. This role requires a passion for travel, a strong understanding of luxury travel trends, and the ability to work independently in a remote setting. You will be the architect of dreams, turning aspirations into meticulously planned realities, often incorporating the rich cultural tapestry of the Eastern Cape.

Key Responsibilities

• Design and curate exclusive, tailor‑made luxury travel itineraries for clients worldwide.
• Conduct in‑depth research on destinations, accommodations, activities, and transportation options to ensure unique and authentic experiences.
• Develop and maintain strong relationships with a global network of high‑end suppliers, DMCs, and service providers.
• Understand and anticipate client needs, preferences, and aspirations to create personalized itineraries.
• Manage the entire booking process, including flights, accommodations, transfers, tours, and special requests.
• Provide clients with comprehensive pre‑departure information and ongoing support during their travels.
• Stay updated on global travel trends, emerging destinations, and luxury travel innovations.
• Collaborate with marketing and sales teams to contribute to content creation and client engagement strategies.
• Ensure all itineraries are meticulously planned, cost‑effective, and meet the highest standards of quality and service.
• Handle any issues or changes that arise during a client's trip with prompt and effective solutions.

Requirements

• Minimum of 8 years of experience in luxury travel design, itinerary planning, or a closely related field within the tourism industry.
• Extensive knowledge of international destinations, luxury accommodations, and unique travel experiences.
• Proven ability to research, plan, and execute complex, bespoke travel itineraries.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with clients and suppliers globally.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in travel booking systems and CRM software.
• Self‑motivated, disciplined, and able to work independently in a remote environment.
• Passion for travel and a deep understanding of the luxury travel market.
• Ability to think creatively and problem‑solve effectively.
• Bachelor's degree in Tourism, Hospitality, Marketing, or a related field is preferred.

Benefits

This is a fully remote position, offering unparalleled flexibility and work‑life balance. Our client provides a competitive salary commensurate with experience, along with commission opportunities based on itinerary sales and client satisfaction. Access to exclusive familiarization trips and ongoing professional development in the luxury travel sector is a significant benefit. The company fosters a supportive and collaborative remote culture, with regular virtual team meetings and engagement activities. This role offers the chance to shape the future of luxury travel from anywhere, with a unique connection to the beautiful South African landscape around Port Elizabeth.