PRACTICE MANAGER – MULTIDISCIPLINARY MEDICAL CENTRE - Montana

Medical Resources Group (Pty) Ltd; Pretoria; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Medical Resources Group is recruiting on behalf of our client, a well-established multidisciplinary Medical Centre, for an experienced Practice Manager. The successful candidate will oversee the overall operational management, ensuring efficient administration and exceptional patient service delivery in a fast-paced clinic.

The role emphasizes staff leadership, regulatory compliance and alignment with healthcare legislation, with responsibilities spanning clinical support, front-office processes

Qualifications

• Matric / Grade 12.
• 3+ years' management experience in a leadership role.
• 5+ years' clinical or healthcare industry experience, preferably in a multidisciplinary medical practice.
• Experience managing admin and operations of a medical practice.
• Sound understanding of healthcare operations, patient administration, compliance and staff management.
• Excellent management, leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong planning, organisational, coordination and follow-up abilities.
• Self-motivated, proactive and able to take initiative while accepting accountability and responsibility.
• Strong customer service and patient care orientation.
• Able to work independently and solve problems effectively.
• Bilingual (English and Afrikaans preferred).
• Proficient in Microsoft Word and Excel.

Responsibilities

• Full operational management of a multidisciplinary medical practice.
• Ensure alignment with healthcare legislation, ethical standards and policies.
• Lead branch operations including clinical support, administration, front-office processes and service delivery.
• Drive implementation of national operational initiatives and local process improvements.
• Monitor daily workflows for smooth and professional operations.
• Manage relationships between health professionals, staff, patients and leadership.
• Ensure operational stability through effective communication and timely issue resolution.
• Foster a professional, patient-centred service culture.
• Monitor costs, turnover and financial performance.
• Prepare and submit reports on budget variances and KPIs.
• Identify opportunities to improve operational efficiency and cost-control initiatives.
• Ensure compliance with healthcare legislation and regulatory requirements.
• Participate in internal audits and implement corrective actions.

Skills

Leadership

Staff management

Communication

Planning

Organisational skills

Customer service

Problem solving

Independent work

Bilingual English-Afrikaans

Microsoft Excel

Microsoft Word

Education

Matric / Grade 12

Business/Healthcare management qualification

Tools

Microsoft Word

Excel

Job description

PRACTICE MANAGER – MULTIDISCIPLINARY MEDICAL CENTRE

Location: Montana, Pretoria

Position Type: Full-Time

Working Hours: Monday to Friday, 07:00 – 16:00

Salary: Market Related

Introduction

Medical Resources Group is recruiting on behalf of our client, a well-established multidisciplinary Medical Centre, for an experienced Practice Manager.

The successful candidate will be responsible for the overall operational management of the practice, ensuring efficient administration, exceptional patient service delivery, effective staff leadership, regulatory compliance, and alignment with organisational policies and healthcare legislation.

Key Responsibilities

Operational Management

• Full operational management of a multidisciplinary medical practice.
• Ensure alignment with national operational strategy, healthcare legislation, ethical standards, and organisational policies.
• Lead overall branch operations, including clinical support, administration, front-office processes, and service delivery.
• Drive implementation of national operational initiatives and local process improvements.
• Monitor daily workflows to ensure smooth, efficient, and professional practice operations.

Stakeholder & Relationship Management

• Manage relationships between Health Professionals, administrative staff, patients, and corporate leadership.
• Ensure operational stability through effective communication and timely issue resolution.
• Foster a professional, patient-centred service culture.

Financial & Performance Management

• Monitor operational costs, turnover, and overall financial performance.
• Prepare and submit reports on budget variances, operational trends, and key performance indicators.
• Identify opportunities to improve operational efficiency and support cost-control initiatives.

Compliance & Governance

• Ensure compliance with healthcare legislation, ethical standards, regulatory requirements, and relevant registrations.
• Participate in internal audits and ensure corrective actions are implemented within required timeframes.
• Maintain accurate records, documentation, and effective administrative controls.

Human Capital & Staffing

• Oversee manpower planning and staffing structures aligned with operational requirements.
• Support recruitment, onboarding, performance management, and staff development.
• Assist with employee relations matters in accordance with company policies and labour legislation.
• Ensure effective staff supervision, scheduling, accountability, and ongoing performance management.

Minimum Requirements

• Matric / Grade 12.
• A tertiary qualification in Business Administration, Healthcare Management, Practice Management, Office Management, or a related field will be advantageous but is not essential.
• Minimum of 3 years' management experience in a leadership role.
• Minimum of 5 years' clinical or healthcare industry experience, preferably within a multidisciplinary medical practice or clinic.
• Previous experience managing the administrative and operational functions of a medical practice will be advantageous.
• Sound understanding of healthcare operations, patient administration, compliance, and staff management.
• Excellent management, leadership, and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong planning, organisational, coordination, and follow-up abilities.
• Self-motivated, proactive, and able to take initiative while accepting accountability and responsibility.
• Strong customer service and patient care orientation.
• Ability to work independently, make sound decisions, and solve problems effectively.
• Bilingual (English and Afrikaans preferred).
• Proficient in Microsoft Word and Excel.

Ideal Candidate Profile

• Professional, organised, and operationally driven.
• A confident leader with the ability to manage people, processes, and performance effectively.
• Comfortable working in a fast-paced multidisciplinary medical environment.
• Strong attention to detail with a commitment to quality and compliance.
• Able to build positive relationships with Health Professionals, patients, staff, and senior management.
• Committed to delivering exceptional patient service while maintaining high operational standards.