Integrated and Remote Operations (IO&R) Specialist

Hatch; Johannesburg; On-site; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Flexible work environment

Long term career development

Think globally, work locally

Job summary

Hatch is seeking a highly experienced Practice Lead – IROC to drive growth and delivery of the Integrated Remote Operations Centre within a regional market. You will originate opportunities, shape strategy, and engage senior client stakeholders to articulate tangible value from digitally enabled operational transformation.

You will lead regional talent development, collaborate with the global IROC team, and contribute to cross-region initiatives.

Qualifications

• 10+ years in consulting, operations, or transformation roles.
• Proven leadership in large-scale, digitally enabled transformation programs.
• Strong understanding of integrated operations across people, process, and technology.
• Excellent communication and stakeholder management skills.
• Ability to lead multidisciplinary teams and influence without authority.
• Willingness to travel as required.

Responsibilities

• Lead growth and positioning of Hatch’s IROC practice in the region.
• Define regional go-to-market strategy, target clients, offerings, and messaging.
• Originate and pursue opportunities; build a sustainable pipeline.
• Engage with senior client stakeholders to articulate value.
• Lead proposal development, including win strategy and delivery approach.
• Play a senior role in client engagements, including executive interactions (~25%).
• Develop talent; build regional IROC capability and ecosystem of Hatch expertise.
• Drive thought leadership through industry engagement and publications.
• Collaborate with the global IROC team to evolve offerings and scale delivery.
• Contribute to cross-region business development and project delivery as needed.

Skills

Leadership

Stakeholder engagement

Enterprise transformation

Strategic thinking

Business development

Commercial acumen

Education

Bachelor's degree

MBA advantageous

Job description

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Role Overview

We are seeking an experienced and commercially driven Practice Lead – IROC to lead the growth of Hatch’s Integrated Remote Operations Centre (IROC) offering within a region, while contributing to the evolution of our global practice. This is a market-facing leadership role, accountable for originating and winning work, shaping regional strategy, and ensuring high-impact delivery. The successful candidate will be recognized as a trusted advisor to senior client stakeholders and a leader in digitally enabled operational transformation.

Key Responsibilities

• Lead the growth and positioning of Hatch’s IROC practice within the region
• Define and execute the regional go-to-market strategy, including target clients, offerings, and messaging
• Originate, pursue, and convert opportunities, with a strong focus on building a sustainable pipeline
• Engage directly with senior client stakeholders to articulate value and shape opportunities
• Lead and support proposal development, including win strategy, commercial positioning, and delivery approach
• Play a senior role in client engagement models, including executive-level interactions
• Provide subject matter leadership across project delivery, including coaching, review, and key client engagement (~25%)
• Build and grow a regional IROC capability by developing talent and mobilizing broader Hatch expertise
• Drive thought leadership through industry engagement, conferences, and publications
• Collaborate with the global IROC team to evolve and scale repeatable offerings
• Contribute to cross-region business development and project delivery as needed

What you bring to the role

• We are looking for a highly credible and entrepreneurial leader with a strong track record in operational transformation and integrated operations. The ideal candidate will combine deep domain expertise with strong commercial acumen and client engagement capability.
• Proven ability to engage and influence senior operational and executive stakeholders
• Strong background in mining or similar asset-intensive industries, with experience delivering operational improvement
• Direct experience in the design and/or implementation of IROCs or integrated operations models
• Commercially minded, with experience originating and winning consulting or advisory work
• Recognized for thought leadership and ability to articulate value beyond technology
• Entrepreneurial, proactive, and motivated to build and grow a practice
• Comfortable operating from strategy through to execution

Experience & Qualifications

• 10+ years’ experience in consulting, operations, or transformation roles
• Demonstrated leadership in large‑scale, digitally enabled transformation programs
• Strong understanding of integrated operations across people, process, and technology
• Excellent communication and stakeholder management skills
• Ability to lead multidisciplinary teams and influence without authority
• Bachelor’s degree required; postgraduate qualifications (e.g. MBA) advantageous
• Willingness to travel as required

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.