POS Programme Manager at Datonomy Solutions

Datonomy Solutions; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Datonomy Solutions seeks a Programme Manager to lead a retail point of sale transformation across multiple stores. You will coordinate deployments, manage dependencies and ensure checkout reliability while protecting the customer experience.

Responsibilities include governance, vendor management, and cutover planning, with focus on achieving smooth pilots, waves, and stabilisation. Strong collaboration with operations and IT is essential.

Qualifications

• Proven programme leadership on a retail POS implementation or upgrade.
• Experience coordinating deployment across multiple stores with pilots, rollout waves and stabilisation.
• Understanding of retail checkout processes and dependencies involving promotions, loyalty, payments, stock and financial reconciliation.
• Strong vendor management and governance across software, infrastructure, business operations and support workstreams.
• Experience planning releases around trading constraints and managing service continuity during store deployments.
• Ability to manage executive stakeholders and provide evidence-based recommendations on rollout readiness and risk.

Responsibilities

• Own programme scope, delivery governance, budget, supplier commitments and dependencies across the POS workstreams.
• Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central business teams.
• Manage dependencies across POS software, store hardware, networks, payment services, finance and upstream data interfaces.
• Govern test coverage and pilot acceptance, including relevant transaction exceptions, recovery and store connectivity scenarios.
• Develop the store deployment strategy, wave plans and readiness criteria with operations, training and field support teams.
• Coordinate cutover, deployment communications and command arrangements, escalating risks to trading and customer service.
• Lead hypercare and rollout improvement, track programme benefits and transfer sustainable ownership to store and technology support.

Skills

POS

Point of Sale

EPOS

Job description

POS Programme Manager - Retail point of sale transformation

Role purpose

Lead a point of sale programme across a multi site retail environment. Coordinate systems, store readiness, payments and support workstreams to deliver controlled deployment while protecting checkout reliability, transaction integrity and the customer experience.

Key responsibilities

• Own programme scope, delivery governance, budget, supplier commitments and dependencies across the point of sale workstreams.
• Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central business teams.
• Manage dependencies across POS software, store hardware, networks, payment services, finance and upstream data interfaces.
• Govern test coverage and pilot acceptance, including relevant transaction exceptions, recovery and store connectivity scenarios.
• Develop the store deployment strategy, wave plans and readiness criteria with operations, training and field support teams.
• Coordinate cutover, deployment communications and command arrangements, escalating risks to trading and customer service.
• Lead hypercare and rollout improvement, track programme benefits and transfer sustainable ownership to store and technology support.

Essential Experience And Capabilities

• Proven programme leadership on a retail point of sale implementation, replacement or significant upgrade.
• Experience coordinating deployment across multiple stores, including pilots, rollout waves and stabilisation.
• Understanding of retail checkout processes and dependencies involving promotions, loyalty, payments, stock and financial reconciliation.
• Strong vendor management and governance across software, infrastructure, business operations and support workstreams.
• Experience planning releases around trading constraints and managing service continuity during store deployments.
• Ability to manage executive stakeholders and provide evidence based recommendations on rollout readiness and risk.

Preferred Experience And Capabilities

• Large national retail networks and integration across stores and ecommerce channels.
• Experience with store devices, payment terminal dependencies and recovery arrangements for connectivity or system failures.
• Relevant programme management certification and experience working with retail technology partners.

Desired Skills

• POS
• Point of Sale
• EPOS