Polokwane Service Admin Manager – Commercial Vehicles

Eastern Personnel Consultants / Oostelike Personeel Konsultante; Polokwane; Presencial; ZAR 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid 50%

Gap cover

Pension fund

Leave entitlement

Structured onboarding

Descripción de la vacante

Eastern Personnel Consultants / Oostelike Personeel Konsultante seeks a detail-driven Service Administration Manager for a Polokwane commercial vehicle dealership. Lead service front-line operations, ensure accurate job cards, and uphold OEM warranty compliance.

Role focuses on WIP control, cost integrity, and robust reporting for major fleet accounts in a fast-paced workshop environment. Strong leadership and DMS experience required.

Formación

• Grade 12 / Matric certificate required.
• Franchised truck/commercial vehicle dealership experience required.
• 5+ years in service advising, costing and warranty administration in a franchised dealer.
• Minimum 3 years of supervisory experience.
• Experience with Dealer Management Systems such as Evolve.
• Solid financial acumen and knowledge of OEM warranty procedures.
• References from previous franchised dealers.

Responsabilidades

• Service counter supervision and professional reception.
• Warranty claim submissions, resolutions and cost approvals.
• Monitor WIP and debtors; ensure swift sign-offs and invoice reconciliation.
• Coordinate commercial fleet service authorizations and PO verifications.
• Maintain DMS workflows and workshop bookings with high data accuracy.
• Lead and mentor service staff toward operational efficiency.

Conocimientos

Service administration

Warranty management

Leadership

Financial acumen

Educación

Grade 12 / Matric

Herramientas

Evolve DMS

Descripción del empleo

Polokwane Service Admin Manager – Commercial Vehicles

Position Type: Permanent

Industry: Automotive / Motoring

Location: Polokwane, Limpopo

About Our Client

Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a "can-do" attitude, and a continuous commitment to the training and development of its workforce.

About the Role

We are seeking a detail-driven, operationally experienced Service Administration Manager to head the service front-line and administrative operations at a commercial franchised truck dealership in Polokwane. This role ensures flawless service counter workflows, strict OEM warranty compliance, tight WIP control, and robust costing integrity.

What's on Offer?

• Basic Salary: Highly Negotiable (dependent on commercial truck dealership background).

• Medical Aid: 50% company contribution (capped at a maximum of R9,260.50).

• Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme.

• Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period).

• Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end).

• Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.

Working Hours & Environment

• Standard Hours: Commercial dealership retail and service trading hours (Monday to Friday, including operational schedules as required by commercial fleet client demands).

• Environment: Fast-paced, high-volume commercial workshop and service reception handling corporate fleet, transport, and logistics accounts.

• Compliance & Operations: Strict adherence to dealership standard working procedures, POPIA regulations, and manufacturer audit standards.

Key Responsibilities

• Service Counter Supervision: Manage and supervise the service advisor desk, ensuring professional reception, precise job card creation, and prompt client communication.

• Warranty & Costing Administration: Oversee end-to-end warranty claim submissions, query resolutions, credit note allocations, and job card costing in compliance with commercial OEM protocols.

• WIP & Debtors Control: Actively monitor and clear Work in Progress (WIP), resolve unbilled work, and partner with debtors to ensure swift customer sign-offs and invoice reconciliation.

• Commercial Fleet Account Coordination: Handle service authorizations, purchase order verifications, and operational reporting for major fleet accounts.

• DMS Maintenance: Ensure all administrative workflows and workshop bookings are maintained with high data precision on the DMS (Evolve or similar).

• Team Governance: Direct and mentor service advisors, booking clerks, and warranty administrators toward operational efficiency.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate is strictly required.

• Mandatory Dealership Experience: Franchised truck/commercial vehicle dealership experience is an absolute prerequisite.

• Service Track Record: Minimum 5+ years of hands‑on experience covering Service Advising, Costing, and Warranty administration within a franchised commercial dealership.

• Leadership Experience: Minimum 3 years of supervisory experience managing a busy service counter/frontline team.

• Systems Proficiency: Strong working proficiency in Dealer Management Systems such as Evolve (or comparable DMS).

• Core Competencies: Strong financial acumen, deep understanding of truck OEM warranty procedures, and corporate customer relation skills.

• References: Contactable references from previous franchised commercial dealership employers.

Strict Legal Requirements

• Citizenship: Must be a South African‑born citizen with a valid South African ID.

• Driver's License: Must hold a valid South African Driver's License.

• Verifications: Clear background screening, criminal checks, and qualification verifications.

Required Documentation for Application

Please ensure that you submit the following documentation with your application:

• Detailed CV: Emphasizing commercial truck service administration, costing, warranty, and team leadership experience.

• ID Copy: Copy of valid South African ID (proof of South African-born citizenship).

• Driver's License Copy: Valid copy required for employment records.

• 3 Months Recent Payslips: Your latest three consecutive months of salary advice.

• Supporting Documents (Optional): Copies of Matric certificate, tertiary qualifications, awards, and reference letters.