Plumbing Claims & Contractor Liaison Specialist

Digicall Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical cover

Provident fund

Funeral cover

Long service awards

Learnerships & bursaries

Job summary

Digicall Group seeks a Plumbing Claims Administrator in Cape Town to manage plumbing-related claims with efficiency, integrity and cost-awareness. You will collaborate with contractors to uphold service standards and oversee the full lifecycle of claims, ensuring timely resolution and accurate documentation.

The role requires Grade 12 or equivalent; advantageous business admin qualifications; and strong MS Office skills with excellent written and verbal English.

Qualifications

• Minimum: Grade 12 or equivalent NQF level 4.
• Advantageous: Diploma, Certificate or Accreditations in Business Administration.
• Experience with customer service and contractor liaison.

Responsibilities

• Ensure customers and their clients receive the best possible service.
• Manage all plumbing claims efficiently, frugally and with integrity.
• Identify and assess customers' needs to achieve customer satisfaction.
• Build sustainable relationships of trust with our customers and their clients.
• Provide accurate, valid and complete information using the correct procedures/guidelines.
• Provide appropriate solutions and alternatives, to ensure the claim process is seamless with minimal delays.
• Effectively manage large volumes of processing related to Operational requirements.
• Ensure to follow the Service Level Agreements (SLAs) and all related policies/procedures.
• Keep up to date with all changes related to the operational requirements and ensure they are implemented.
• Drive SLA and TAT adherence through proactive communication and follow-up with both contractors and clients.
• Support and coach Contractors to ensure they assist us in providing the best possible service.

Skills

Computer literacy

MS Office

Verbal & written English

Customer focus

Time management

Attention to detail

Resilience under pressure

Multi-tasking

Plumbing/technical exposure

Education

Grade 12 or equivalent

Business Administration diploma/certificate (advantageous)

Tools

MS Office suite

Job description

Digicall Group seeks a Plumbing Claims Administrator in Cape Town to manage plumbing-related claims with efficiency, integrity and cost-awareness. You will collaborate with contractors to uphold service standards and oversee the full lifecycle of claims, ensuring timely resolution and accurate documentation.

The role requires Grade 12 or equivalent; advantageous business admin qualifications; and strong MS Office skills with excellent written and verbal English.