Plain Language Specialist

Standard Bank Group; Roodepoort; Presencial; ZAR 300 000 - 520 000; Tempo integral

Resumo da oferta

Standard Bank Group is seeking a seasoned Plain Language Editor to shape and manage the delivery of clear, customer-friendly communications for SBIB and SIL. You will ensure tone, style and plain language consistency across consumer, corporate and regulatory materials.

The ideal candidate has 3-5 years of plain language experience, strong English grammar and advanced Word skills, and a track record in regulated environments. Formal plain language training is highly regarded.

Qualificações

• 3-5 years experience in plain language review and editing.
• Experience translating complex insurance/legal terminology into customer-friendly language.
• Experience working in a regulated environment.
• Strong English language, grammar, editing and document review skills.
• Advanced Microsoft Word skills, including track changes, document formatting and version control.
• Formal training in Plain Language.

Responsabilidades

• Shape and manage the delivery of plain language services for SBIB and SIL.
• Ensure consistent tone, message, and plain language across customer, executive and internal communications.
• Support regulatory compliance and the consistent application of plain language principles.

Conhecimentos

Strong English language

Editing

Communication

Formação académica

First Degree in BA English or Linguistics

Diploma in Language Practice

Plain Language Certification/Training

Ferramentas

Microsoft Word

Descrição da oferta de emprego

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Shape and manage the delivery of comprehensive plain language services to Standard Bank Insurance Brokers (SBIB) and Standard Insurance Limited (SIL), ensuring the consistent application of message, style, tone and plain language principles across customer, executive and internal communications. The role supports customer understanding, effective communication, regulatory compliance and the consistent application of plain language principles to ensure that communications are clear, accessible and easily understood by clients and employees.

Type of Qualification: First Degree
Field of Study:BA English language or Lingustics, Diploma in Language Practice, Occupational Certificate: Text Editor (NQF Level 6)or National Certificate:Text Editing and Document Design (NQF Level 7)
Post Graduate DegreeLocal or International Certificate in Plain Language
Professional certification or formal training in Plain Language Plain Language Institute South Africa, Plain Language Academy

Experience Required

3-5 years

Proven experience in plain language review, editing, corporate communications, content development or related fields.
Experience translating complex insurance, legal or business terminology into customer-friendly language.
Experience working in a regulated environment.
Strong English language, grammar, editing and document review and skills.
Advanced Microsoft Word skills, including track changes, document formatting and version control.
Formal training in Plain Language.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Directing People
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Impressing People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Relationship Management
• Collaboration
• Compliance
• Continuous Improvement
• Creative Problem Solving
• Information Management
• Knowledge Management
• Project Management (Project Mgmt)
• Quality Control
• Quality Management
• Risk Awareness
• Risk Identification
• Risk Management
• Stakeholder Management
• Strategic Alignment & Execution

• Written Communication