Pharmacist Assistant QPB - Clicks Brooklyn

Clicks Group Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading retail pharmacy group in Johannesburg is seeking a Pharmacist Assistant. The role emphasizes providing pharmaceutical care and administration of scripts, focusing on customer satisfaction. Candidates should have a relevant certificate and at least one year of experience in a pharmacy environment. This position offers a permanent contract with market-related remuneration.

Qualifications

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.
• Knowledge of SAPC and relevant legal knowledge.
• Sound knowledge of the chronic authorization process and procedures.
• Ethical working practice and compliance

Responsibilities

• Interact with customers in a professional manner.
• Accurate capturing of scripts received at the Central Pharmacy center.
• Handle queries regarding prescriptions.
• Assist with Chronic authorizations.
• Problem solving and follow-up of queries
• Interact with customers via telephone or other means regarding medication and healthcare services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handle prescriptions queries and manage patient profiles
• Assist with chronic authorizations and liaise with other departments
• Ad hoc duties as per operational requirements

Skills

Customer service orientated

Accuracy and attention to detail

Bilingual

Adaptability

Problem-solving

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Customer service orientated
• Accuracy and attention to detail
• Must be bilingual (with English being one of the requirements)
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Adaptability
• Positive attitude
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

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