Personal Shopper

OneCart PTY; Port Alfred; On-site; ZAR 67,000 - 112,000; Full time

Job summary

OneCart PTY is seeking a Personal Shopper to work in-store in Port Alfred. You will advise customers, prepare orders and assist with queries to exceed expectations. You will remain in-store during working hours and support colleagues to deliver great service.

Requirements include Matric, fluency in English, and the ability to type in full sentences. You should be resourceful, energetic and detail-oriented to ensure accurate orders and satisfaction.

Qualifications

• Matric is required.
• Must be based in the area or nearby.
• Fluent in English with ability to type full sentences.

Responsibilities

• Advise customers on products and provide guidance.
• Prepare orders for delivery and assist with payments in store.
• Respond promptly to customer queries and complaints.
• Ensure orders are accurately selected, scanned and packed.
• Collaborate with store departments to ensure efficient service delivery.

Skills

Fluent English

Excellent communication

Customer service

Education

Matric

Job description

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences